Home
Help Desk Books Measuring & Improving Customer Satisfaction & Loyalty Seminar Designing Effective Questionnaires Workshop Customer Satisfaction Research, Measurement, and Application Seminar
Analysis & Interpretation |
|
|||
Overview
An important part of any successful satisfaction program is the actual form used to gather the data needed to measure call center performance and overall customer satisfaction and loyalty. Call Center Sample Customer Satisfaction Forms provides call center professionals with an array of "real" sample surveys currently used in a wide array of industries. Included are phone surveys, e-mail and Web-based surveys, postal mail surveys and surveys delivered as product and correspondence inserts, handouts, and faxed surveys. To help you get the most out of these examples of customer satisfaction forms, the first section of the binder includes a collection of relevant articles on this subject. It will assist you, not only in evaluating your own customer satisfaction processes, but will help you to design the best type of loyalty program for your particular call center and business goals. Table of Contents
|
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2001 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified August 22, 2001
Web Site by Software Company Restructuring Services (708) 246-0320