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Measuring & Improving Customer Satisfaction & Loyalty Seminar

Designing Effective Questionnaires Workshop

Customer Satisfaction Research, Measurement, and Application Seminar

Analysis & Interpretation
of Customer Satisfaction Data Seminar

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Call Center Sample Customer Satisfaction Forms by ICMI, 8-1/2" x 11" 3-ring binder, 60 pages, $59.95

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Overview

An important part of any successful satisfaction program is the actual form used to gather the data needed to measure call center performance and overall customer satisfaction and loyalty. Call Center Sample Customer Satisfaction Forms provides call center professionals with an array of "real" sample surveys currently used in a wide array of industries.

Included are phone surveys, e-mail and Web-based surveys, postal mail surveys and surveys delivered as product and correspondence inserts, handouts, and faxed surveys.

To help you get the most out of these examples of customer satisfaction forms, the first section of the binder includes a collection of relevant articles on this subject.  It will assist you, not only in evaluating your own customer satisfaction processes, but will help you to design the best type of loyalty program for your particular call center and business goals.

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