360° Hiring, Retention and Career Pathing , by Jana Johnson, softcover, 44 pages, 2000, $19.95. Special Order Only

Special Order

Overview

In today's highly competitive marketplace, support and service managers need every advantage they can get. Certainly, one of the best ways to beat the competition is to hire, retain, and advance the best people. But, while customer care managers are grappling with increased workloads, they must also deal with a shrinking job pool, and thus, applicants with lower skill levels. It's no surprise, then, that finding quality staffers has become such a priority, companies are now referring to their employees as "human capital."

360° Hiring, Retention & Career-Pathing goes in-depth and explores the skills and attitudes needed to hire successful employees, as well as providing valuable facts about how to make them stay. Frankly, few people know just how much the quality of staff directly relates to overall company profit and performance. For both employer and employee, a 360° approach to hiring, retention and career-pathing is essential today, if companies and individuals wish to meet their long-range business goals. In the end, finding - and keeping - the right people is always the key to success.

Table of Contents

1. Defining the Search
2. Empowering the Search
3. Evaluating Candidates
4. Retaining Your Hires
5. A Final Word on the 360° View

Help Desk Books
Call Center Management
Automation Aids
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Bargain Books (50% off!)

Seminars

Title Index
Subject Index
Author Index
Catalog Index

Email the Librarian
Ways to Order
Shipping Options