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Basic Writing Skills for the Support Professional, by Julie Neider, softcover pamphlet, 35 pages, 2002, $12.95 Special Order Only |
Overview
This book covers the basics of writing, from thought concepts and style to editing. In the later chapters it touches on specific writing methods used in composing e-mails, letters, and chat.
Table of Contents
-
Personality Styles
- Direct
- Analytic
- Collaborators
- Influencers
- Connects and disconnects
-
Presentation Skills: Nonverbal Communication
- Body language
- Visual aids
- Stories and how to use them
- Handouts
- Presence
- Open and close with a bang
-
Communicate Through Conflict
- Predictors of positive outcomes
- Trust
- Empathy
- Affiliate
- Conclusion
- Resources
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