Basic Writing Skills for the Support Professional, by Julie Neider, softcover pamphlet, 35 pages, 2002, $12.95 Special Order Only

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Overview

This book covers the basics of writing, from thought concepts and style to editing. In the later chapters it touches on specific writing methods used in composing e-mails, letters, and chat.

Table of Contents

1. Personality Styles
   • Direct
   • Analytic
   • Collaborators
   • Influencers
   • Connects and disconnects
2. Presentation Skills: Nonverbal Communication
   • Body language
   • Visual aids
   • Stories and how to use them
   • Handouts
   • Presence
   • Open and close with a bang
3. Communicate Through Conflict
   • Predictors of positive outcomes
   • Trust
   • Empathy
   • Affiliate
4. Conclusion
5. Resources

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Title Index
Subject Index
Author Index
Catalog Index

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