Help Desk Books
Email, the web, fax, internet chat, videoconferencing, and whiteboarding are just a few examples of technologies that are playing an increasingly important role in the way we communicate every day. The traditional business phone system is a tool optimized specifically for voice communication. In the world where the way we communicate is changing, so too will the role of the business phone system. Already we have seen the introduction of a wide range of "Next Generation" solutions designed to take advantage of the convergence of data, voice, and video.
If you find yourself in the process of selecting a new phone system, then this book is for you. It explores a whole new generation of voice communication solutions and provides you with practical information and advice to help you make sense of this exploding market and select the appropriate solution for your business.
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