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If you're in the market for a telephone system for anywhere from 5 to 5,000 people or more, this book is for you. It covers the four major types of business telephone systems: Small Office/Home Office (SOHO), Key SYstems, PBX, and CTI/LAN-based telephone products.

You'll find individual write-ups of over 100 phone systems. You'll also find out:

• Whose system supports digital T-1/E-1 and ISDN lines

• Phone system capacity (the number of lines and phone stations systems can handle)

• Available types of phone (LCD, non-LCD, single-line, etc.)

• How systems grow to handle more lines

• Stations and features, and

• Appropriate pricing information

And that's just the beginning.  Tons of features (caller ID, Least Cost Routing, Direct Inward Dial, intercom paging, auto attendant, voicemail, etc.) are listed for each systems and explained in a Glossary.

You'll find useful articles that explain the types of phone system, the benefits, and how they work.  Also included are:

• Buying tips

• What to look for in a system

• What to ask vendors

• Installation tips

• Tips on how to prepare your business and employees for a new phone system

• What to check when something goes wrong before placing a service call

• How to buy the proper size phone system

Table of Contents

1. Introduction
2. The Telephone Picture Gallery
3. A Brief History of the Telephone
4. A Note on How We Divided Up the Phone SYstems
5. Preparing For a New Phone System and Avoiding the Agony of Cutover
6. Scaling a Switch -- Choosing the Right Size Phone and Voicemail System
7. Small Office / Home Office (SOHO) Telephone Systems
8. SOHO Phone System Buying Tips
9. SOHO Phone System Write-ups
   • AVG-Eagle
   • Creative Integrated Systems
   • DBA Telecom
   • Flash Communications
   • Newtronix
   • Nitsuko America
   • Northern Telecom (Nortel)
   • OmniLink Communications
   • Sam sung
   • Telematrix
   • Telrad
   • TMC
   • TransTel Communications
   • TT Systems
10. Key Systems
11. Key System Buying Tips
12. Killer Key System Features
13. Key System Write-Ups
    • AVG-Eagle
    • BBS Telecom
    • Comdial
    • Cortelco Kellogg
    • Estech (ESI)
    • Executone
    • Fugitsu
    • Inter-Tel
    • Iwatsu
    • KS Telecom
    • Lucent
    • Mitel
    • NEX Corporation
    • NEC America
    • Nitsuko America
    • Northern Telecom (Nortel)
    • Panasonic Telecommunication Systems Company
    • Panasonic
    • Picazo Communications
    • Samsung Telecommunications
    • Sprint Products Group
    • Tadiran
    • Telrad
    • Teltronics
    • Toshiba
    • TransTel Communications
    • Vodavi
14. PBXs
15. PBX Buying Tips
16. PBX Installation Tips
17. PBX Write-Ups
    • Bosch Telecom
    • Comdial
    • Cortelco Kellogg
    • Ericsson
    • Executone
    • Fugitsu
    • Harris
    • Intercom
    • Inter-Tel
    • KS Telecom
    • Lucent
    • Mitel
    • NEC America
    • Nitsuko America
    • Northern Telecom (Nortel)
    • Panasonic
    • Picazo
    • Redcom
    • Samsung
    • Siemans
    • Tadiran
    • Teleco
    • Telrad
    • Teltronics
    • Toshiba,
    • Transtel Communications
    • Vodavi
18. CTI- and LAN-based Phone Systems and Communication Server Writeups
    • Altigen Communications
    • Amtelco
    • Artisoft
    • Applied Voice Technology
    • Computer Talk Technology
    • Com2001 Technologies
    • Harris
    • Inter-Tel
    • Interactive Intelligence
    • Mitel
    • NBX Corporation
    • Nexus Telecom
    • Touchwave
19. Phone Problems
20. Company Address List
21. Glossary