Help Desk Books
Imagine a web-based customer service operation ready to meet your customer needs, 24 hours a day, 7 days a week. Now imagine that this service provides more information, in less time, at a lower cost than your current customer service operation. Find out how you can do all of this and more with Customer Service on the Internet.
Writing for customer service and marketing managers, Jim Sterne shows just how quick and easy it is to set up a state-of-the-art customer service operation on the Web. He clearly explains all the strategic and business issues involved, and, with the help of detailed real-life case studies, demonstrates what really works.
This book will also show you how to:
Table of Contents
Appendix: The Checklist
The Resource Center for Customer Service
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Last modified November 23, 2002