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Help Desk Books Measuring & Improving Customer Satisfaction & Loyalty Seminar Designing Effective Questionnaires Workshop Customer Satisfaction Research, Measurement, and Application Seminar
Analysis & Interpretation |
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Overview
At any help desk, customer satisfaction is a key indicator of success. Though customer satisfaction is easy to perceive, it is difficult to define and sometimes even more difficult to measure. This book will give you the practical information you need to define and measure the satisfaction of help desk customers. It also provides advice on how to report you findings to the help desk and upper management.
Table of Contents
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Last modified November 20, 2003