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Overview
It's easy to be confused by the constant stream of new management trends and techniques. However, real success depends on leadership -- inspiring others to excel. Support consultant Rick Kilton has distilled the art of leadership into seven timeless principles. Whether you're a seasoned executive or a new supervisor, you'll learn that great leadership means focusing on the human element - valuing and nurturing your employees. Table of Contents
Appendix - Where to learn more |
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
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Customer Service Professionals. All rights reserved.
Last modified January 18, 2012