High staff attrition has plagued the call center industry for years, straining budgets and negatively impacting customer satisfaction. With the increased skill levels required of today's call center agent, it's more critical than ever to find ways to stem that outflow and keep your quality staff.
In these pages you'll find a collection of articles, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization. The ideas collected here focus on those elements proven to impact agent turnover and retention, including a positive culture, hiring strategies, managing job stress, agent satisfaction, compensation and effective motivation techniques.
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