Help Desk Books
If you want to know how to get the most out of ISDN, this book is a "must read." After many years of growing pains and configuration problems, ISDN is now a widely deployed and reliable technology that provides robust and flexible voice services for call centers and businesses of all kinds.
For telecom managers and network operators, this book explains the interface requirements, functions, features, and protocols for installation, configuration, and troubleshooting. It also explores ISDN's wide range of features such as call forwarding, conferencing, hunt groups, distinctive ringing, fax services, and "follow me" numbers. The second edition includes complete coverage of ISDN Ordering Codes (IOCs) for National ISDN-1 (NI-1) and National ISDN-2 (NI-2), standardized codes which have greatly simplified the process of ordering and configuring ISDN service.
If you need to know how ISDN works in your network, and how it affects your company's business, read this book. Only equipment engineers need the full 5-foot pile of standards documents that describe ISDN; here's the one book that gives you just what you need (and maybe a bit more) to evaluate ISDN for your own business and talk with confidence to service providers and equipment vendors.
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Last modified September 17, 2002