USA

AZ, Phoenix

• Sept 23-26, IT Project Management
• Dec 3-5, Knowledge Management Foundations
• Feb 2-4, 2009, ITIL v3 Foundation Certification

CA, Irvine

• Nov 4-6, Certified Help Desk Supervisor
• Nov 10-14, Certified Field Service Manager
• Dec 8-12, Support Center Management Certification: Help Desk and Technical Support

CA, Los Angeles

• Sept 8-10, Introduction to Project Management
• Sept 16-19, IT Project Management
• Sept 29-Oct 2, IT Project Management
• Oct 8-9, Certified Virtual Support Center Manager
• Oct 28-31, Management and Leadership Skills for New Managers
• Nov 10-12, ITIL v3 Foundation Certification
• Dec 8-10, Introduction to Project Management
• Mar 9-11, 2009, ITIL v3 Foundation Certification
• May 21-22, 2009, Help Desk Support Analyst Certification

CA, Sacramento

• Sept 9-12, IT Project Management
• Sept 22-24, ITIL v3 Foundation Certification
• Oct 6-8, Introduction to Project Management
• Nov 10-12, Communication and Negotiation Skills
• Dec 15-17, ITIL v3 Foundation Certification
• Mar 2-4, 2009, ITIL v3 Foundation Certification

CA, San Francisco

• Sept 9-12, IT Project Management
• Sept 15-17, ITIL v3 Foundation Certification
• Sept 29-Oct 1, Introduction to Project Management
• Sept 29-Nov 13, ITIL Service Manager Certification
• Oct 23-24, Help Desk Support Analyst Certification
• Dec 2-5, Management and Leadership Skills for New Managers
• Dec 15-17, ITIL v3 Foundation Certification
• Feb 9-11, 2009, ITIL v3 Foundation Certification
• Feb 23-27, 2009, ITIL Practitioner Release and Control Certification

CA, San Jose

• Sept 8-12, ITIL Practitioner Agree and Define
• Oct 13-17, ITIL Practitioner Support and Restore Certification
• Oct 27-29, Communication and Negotiation Skills
• Nov 3-5, ITIL v3 Foundation Certification
• Nov 4-7, Management and Leadership Skills for New Managers
• Nov 10-12, Introduction to Project Management
• Nov 17-Jan 11, 2009, ITIL Service Manager Certification
• Nov 18-21, ITIL v3 Service Manager Bridge Course
• Jan 26-28, 2009, Communication and Negotiation Skills
• Feb 23-26, 2009, Management and Leadership Skills for New Managers
• Mar 9-11, 2009, ITIL v3 Foundation Certification
• Mar 23-27, 2009, ITIL Practitioner Release and Control Certification
  

CO, Denver

• Sept 22-24, ITIL v3 Foundation Certification
• Oct 6-8, Communication and Negotiation Skills
• Nov 3-5, Introduction to Project Management
• Mar 30-Apr 1, 2009, ITIL v3 Foundation Certification

DC, Washington

• Sept 8-10, ITIL v3 Foundation Certification
• Sept 8-10, Help Desk Metrics, Analytics and Reporting
• Sept 11-12, Designing Six Sigma Support Centers
• Sept 11-12, Certified Virtual Support Center Manager
• Sept 16-19, Management and Leadership Skills for New Managers
• Sept 22-24, Communication and Negotiation Skills
• Sept 22-26, ITIL Practitioner Support and Restore Certification
• Sept 29-Oct 2, IT Project Management
• Oct 6-8, ITIL v3 Foundation Certification
• Oct 20-22, Introduction to Project Management
• Oct 22-24, ITIL v3 Foundation Certification
• Oct 27-29, ITIL v3 Foundation Certification
• Nov 10-14, ITIL Practitioner Agree and Define
• Nov 13-14, Help Desk Support Analyst Certification
• Dec 1-3, ITIL v3 Foundation Certification
• Dec 1-Jan 22, 2009, ITIL Service Manager Certification
• Dec 15-17, Introduction to Project Management
• Dec 16-19, Management and Leadership Skills for New Managers
• Dec 16-19, ITIL v3 Service Manager Bridge Course
• Feb 2-4, 2009, ITIL v3 Foundation Certification
• Feb 9-13, 2009, ITIL Practitioner Release and Control Certification
• Feb 16-19, 2009, Management and Leadership Skills for New Managers
• Feb 23-25, 2009, ITIL v3 Foundation Certification
• Mar 16-18, 2009, ITIL v3 Foundation Certification
• Mar 23-25, 2009, Communication and Negotiation Skills

FL, Ft. Lauderdale

• Sept 15-19, ITIL Practitioner Release and Control Certification
• Sept 16-18, ITIL v3 Foundation Certification
• Oct 13, ITIL v2-to-v3 Foundation Bridge Certification
• Oct 13-17, ITIL v3 Service Manager Bridge Course
• Oct 14-16, ITIL v3 Foundation Certification
• Oct 20-24, ITIL Practitioner Support and Restore Certification
• Oct 27-31, ITIL Practitioner Agree and Define
• Nov 2-7, ITIL Practitioner Support and Restore Certification
• Nov 17, ITIL v2-to-v3 Foundation Bridge Certification
• Nov 18-20, ITIL v3 Foundation Certification
• Dec 11, ITIL v2-to-v3 Foundation Bridge Certification
• Dec 15-17, ITIL v3 Foundation Certification

FL, Orlando

• Sept 15-17, Introduction to Project Management
• Sept 23-26, Management and Leadership Skills for New Managers
• Nov 17-19, ITIL v3 Foundation Certification
• Feb 16-18, 2009, ITIL v3 Foundation Certification
• Mar 24-27, 2009, Management and Leadership Skills for New Managers
• Apr 23-24, 2009, Help Desk Support Analyst Certification

GA, Atlanta

• Sept 8-10, ITIL v3 Foundation Certification
• Sept 15-19, ITIL Practitioner Support and Restore Certification
• Sept 23-26, ITIL v3 Service Manager Bridge Course
• Sept 29-Oct 1, Introduction to Project Management
• Sept 29-Oct  3, ITIL Practitioner Release and Control Certification
• Oct 7-10, Management and Leadership Skills for New Managers
• Oct 13-Dec 3, ITIL Service Manager Certification: ITIL Masters Course
• Nov 10-12, ITIL v3 Foundation Certification
• Nov 17-19, Help Desk Metrics, Analytics and Reporting
• Nov 17-19, Communication and Negotiation Skills
• Nov 20-21, Designing Six Sigma Support Centers
• Nov 20-21, Certified Virtual Support Center Manager
• Jan 12-16, 2009, Certified Field Service Manager
• Jan 13-15, 2009, Certified Help Desk Supervisor
• Jan 22-23, 2009, Help Desk Support Analyst Certification
• Feb 3-6, 2009, Management and Leadership Skills for New Managers
• Feb 16-18, 2009, ITIL v3 Foundation Certification
• Mar 16-18, 2009, Communication and Negotiation Skills
• Mar 30-Apr 3, 2009, ITIL Practitioner Release and Control Certification

IL, Chicago

• Sept 8-10, Communication and Negotiation Skills
• Sept 8-Oct 22, ITIL Service Manager Certification: ITIL Masters Course
• Sept 22-23, Help Desk Support Analyst Certification
• Sept 22-23, Managing and Controlling the IT Power Bill
• Sept 22-26, ITIL Practitioner Agree and Define
• Sept 23-26, IT Project Management
• Sept 24-26, Knowledge Management Foundations
• Sept 29-Oct 1, ITIL v3 Foundation Certification
• Oct 7-10, ITIL v3 Service Manager Bridge Course
• Oct 13-15, Introduction to Project Management
• Oct 14-17, Management and Leadership Skills for New Managers
• Oct 28-30, Survey Design and Data Analysis Workshop
• Oct 30, ITIL v2-to-v3 Foundation Bridge Certification
• Nov 17-19, Introduction to Project Management
• Nov 17-19, ITIL v3 Foundation Certification
• Dec 8-10, Communication and Negotiation Skills
• Dec 8-10, Introduction to Project Management
• Dec 16-19, Management and Leadership Skills for New Managers
• Feb 12-13, 2009, Help Desk Support Analyst Certification
• Feb 16-18, 2009, ITIL v3 Foundation Certification
• Feb 16-Apr 2, 2009, ITIL Service Manager Certification
• Mar 2-5, 2009, Management and Leadership Skills for New Managers
• Mar 23-25, 2009, ITIL v3 Foundation Certification

IA, Des Moines

• Sept 23-25, ITIL v3 Foundation Certification
• Dec 11-12, Help Desk Support Analyst Certification

IN, Indianapolis

• Feb 23-25, 2009, ITIL v3 Foundation Certification

KS, Kansas City

• Oct 20-22, ITIL v3 Foundation Certification

MA, Boston

• Sept 8-12, Certified Field Service Manager
• Sept 15-18, IT Project Management
• Sept 22, ITIL v2-to-v3 Foundation Bridge Certification
• Sept 23-25, ITIL v3 Foundation Certification
• Sept 29-30, Support Professional Certification
• Oct 2, ITIL v2-to-v3 Foundation Bridge Certification
• Oct 1-2, Help Desk Support Specialist Certification
• Oct 8-10, Certified Help Desk Supervisor
• Oct 13-17, Support Center Management Certification: Help Desk and Technical Support
• Oct 21-24, Management and Leadership Skills for New Managers
• Nov 3-5, Communication and Negotiation Skills
• Dec 9-11, Survey Design and Data Analysis Workshop

MD, Rockville

• Nov 3-5, ITIL v3 Foundation Certification
• Jan 26-28, 2009, ITIL v3 Foundation Certification

NC, Charlotte

• Dec 1-3, ITIL v3 Foundation Certification

NC, Raleigh

• Sept 29-Oct 1, ITIL v3 Foundation Certification
• Sept 29-Oct 3, ITIL Practitioner Support and Restore Certification
• Oct 13-15, Communication and Negotiation Skills
• Oct 13-15, Introduction to Project Management
• Oct 20-24, ITIL Practitioner Release and Control Certification
• Oct 27-31, ITIL Practitioner Agree and Define
• Nov 4-7, ITIL v3 Service Manager Bridge Course
• Nov 3-Dec 17, ITIL Service Manager Certification
• Dec 2-5, Management and Leadership Skills for New Managers
• Mar 30-Apr 1, 2009, ITIL v3 Foundation Certification
• Mar 31-Apr 3, 2009, Management and Leadership Skills for New Managers

NJ, Morristown

• Sept 8-10, ITIL v2 Foundation Certification
• Sept 9-12, Management and Leadership Skills for New Managers
• Sept 11, ITIL v2-to-v3 Foundation Bridge Certification
• Oct 13-15, ITIL v3 Foundation Certification
• Oct 14-17, ITIL v3 Service Manager Bridge Course
• Oct 20-24, ITIL Practitioner Agree and Define
• Nov 3-7, ITIL Practitioner Release and Control Certification
• Dec 1-3, Introduction to Project Management
• Dec 15-17, ITIL v3 Foundation Certification
• Jan 19-21, 2009, ITIL v3 Foundation Certification
• Jan 19-Mar 5, 2009, ITIL Service Manager Certification
• Mar 10-13, 2009, Management and Leadership Skills for New Managers
• Mar 16-18, 2009, ITIL v3 Foundation Certification

NV, Las Vegas

• Dec 18-19, Certified Virtual Support Center Manager

NY, New York

• Sept 15-17, ITIL v3 Foundation Certification
• Sept 25-26, Help Desk Support Analyst Certification
• Sept 29-Nov 22, ITIL Service Manager Certification
• Oct 14-16, ITIL v3 Foundation Certification
• Oct 20-22, Introduction to Project Management
• Oct 27-31, ITIL Practitioner Support and Restore Certification
• Nov 3-5, Communication and Negotiation Skills
• Nov 11-14, Management and Leadership Skills for New Managers
• Nov 17-19, ITIL v3 Foundation Certification
• Nov 21, ITIL v2-to-v3 Foundation Bridge Certification
• Dec 9-12, ITIL v3 Service Manager Bridge Course
• Dec 15-16, Managing and Controlling the IT Power Bill
• Feb 2-4, 2009, Communication and Negotiation Skills
• Feb 9-11, 2009, ITIL v3 Foundation Certification
• Feb 10-13, 2009, Management and Leadership Skills for New Managers
• Mar 30-Apr 1, 2009, ITIL v3 Foundation Certification

OH, Columbus

• Sept 15-17, Communication and Negotiation Skills
• Mar 23-25, 2009, ITIL v3 Foundation Certification
• Oct 27-29, Introduction to Project Management

PA, Philadelphia

• Sept 29-Oct 1, Communication and Negotiation Skills
• Dec 8-10, ITIL v3 Foundation Certification
• Dec 15-17, Introduction to Project Management

TX, Austin

• Sept 30-Oct 2, Knowledge Management Foundations

TX, Dallas

• Sept 8-Oct 16, ITIL Service Manager Certification
• Sept 29-Oct 1, ITIL v3 Foundation Certification
• Oct 6-10, ITIL Practitioner Release and Control Certification
• Oct 6-Nov 13, ITIL Service Manager Certification
• Oct 20-22, Communication and Negotiation Skills
• Oct 21-24, ITIL v3 Service Manager Bridge Course
• Oct 27-29, Introduction to Project Management
• Oct 27-29, ITIL v3 Foundation Certification
• Nov 12-14, ITIL v3 Foundation Certification
• Nov 13, ITIL v2-to-v3 Foundation Bridge Certification
• Dec 1-5, ITIL v3 Service Manager Bridge Course
• Dec 8-10, ITIL v3 Foundation Certification
• Dec 9-12, Management and Leadership Skills for New Managers
• Jan 26-28, 2009, ITIL v3 Foundation Certification
• Jan 5-Feb 19, 2009, ITIL Service Manager Certification
• Mar 9-13, 2009, ITIL Practitioner Release and Control Certification
• Mar 16-19, 2009, Management and Leadership Skills for New Managers
• Mar 16-19, 2009, ITIL v3 Foundation Certification
• Mar 19-20, 2009, Help Desk Support Analyst Certification

TX, Houston

• Oct 6-8, Introduction to Project Management
• Oct 6-8, ITIL v3 Foundation Certification
• Feb 9-11, 2009, ITIL v3 Foundation Certification

TX, Irving

• Sept 16-18, ITIL v3 Foundation Certification

VA, Dulles

• Nov 10-12, Introduction to Project Management
• Dec 8-10, ITIL v3 Foundation Certification
• Mar 2-4, 2009, ITIL v3 Foundation Certification

WA, Seattle

• Dec 1-3, Introduction to Project Management

Web-Based Seminars and Self-Study Courses

• Knowledge Management Fundamentals - Self-Paced Online Training Course

CANADA

ON, Ottawa

• Oct 14-16, ITIL v3 Foundation Certification
• Nov 3-5, ITIL v3 Foundation Certification
• Feb 9-11, 2009, ITIL v3 Foundation Certification
• Mar 17-20, 2009, Management and Leadership Skills for New Managers

ON, Toronto

• Sept 15-18, ITIL v2 Foundation Certification
• Sept 18-19, Certified Virtual Support Center Manager
• Oct 22-24, ITIL v3 Foundation Certification
• Nov 10-12, Communication and Negotiation Skills
• Nov 24-26, ITIL v3 Foundation Certification
• Nov 24-26, Introduction to Project Management
• Nov 24-27, Management and Leadership Skills for New Managers
• Jan 19-21, 2009, ITIL v3 Foundation Certification
• Jan 26-29, 2009, Management and Leadership Skills for New Managers
• Feb 2-4, 2009, Communication and Negotiation Skills
• Mar 23-25, 2009, ITIL v3 Foundation Certification
• Mar 30-Apr 2, 2009, Management and Leadership Skills for New Managers

CARIBBEAN and LATIN AMERICA