Help Desk Books
It's a frightening fact! 68% of lost customers defect because of a single contact with an indifferent "sounding" employee.
When customers do call, they call You. And with each contact, your performance speaks for the entire company.
Now, each and every day, you can remind yourself, colleagues, and management of the customer support center's vital contribution to customer retention. Proudly display and use your "When supporting the customer, YOU ARE the company" mug and acknowledge your crucial role in enterprise-wide success.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2003 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified December 12, 2003