Help Desk Books
There aren't many companies that have a monopoly on a product. Far more often, customers make a choice. Your customers choose between your company and your competitors. And, it's no secret -- excellent service leads to high customer retention and loyalty. Service will determine whether a customer stays or strays.
Now, each and every day, you can remind yourself, your colleagues, and management of the support center's vital contribution to customer retention. Proudly display and use your "Today, product is a commodity. High Quality Service is our differentiating feature." mug and acknowledge your crucial role in the organization's success.
This beautiful mug, with a luxurious golden halo rim, also makes a great gift to company officers and managers that need a gentle reminder of the important role customer service and support plays in the profitability equation.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2003 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified December 12, 2003