ITIL® Planning, Protection and Optimization Certification
5-day training course and certification exam, $2,995
5-day virtual (no travel) training course, $2,995


ITIL Planning, Protection and Optimization (PPO) training course provides attendees with the knowledge needed to plan, deliver and manage service level commitments that balance user needs with IT cost and capacity realities. Participants will learn about processes associated with the Planning, Protection, and Optimization of services and service delivery including:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Planning, Protection and Optimization roles and responsibilities
  • Technology and its implementation for Planning, Protection and Optimization processes
  • Risk Management

This course uses an engaging case study-based approach, where participants learn ITIL best practices and discuss pure ITIL concepts. This hands-on approach helps them apply the knowledge gained in a real world situation and prepares them to successfully complete the associated Planning, Protection and Optimization certification exam.

Participants will learn:

  • Service Management as a practice and how the processes within Planning, Protection and Optimization support the Service Lifecycle
  • Role of Planning, Protection and Optimization in service provision and how the in-scope processes interact with other Service Lifecycle processes
  • Activities, methods, and functions used in each of the Planning, Protection and Optimization processes
  • Application of Planning, Protection and Optimization processes, activities, and functions to achieve operational excellence
  • How to measure Planning, Protection and Optimization performance
  • Importance of IT Security and how it supports Planning, Protection and Optimization

Who Should Participate

  • CIOs, CTOs, managers, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle
  • Professionals responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
  • Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert™ is a prerequisite


The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course.

Before attending this course, participants should review the ITIL Service Design (2011 Edition, ISBN 9780113313051) publication.

What's Covered

  1. Introduction
  2. Capacity Management
  3. Availability Management
  4. IT Service Continuity Management
  5. Information Security Management
  6. Demand Management
  7. Challenges, Critical Success Factors, and Risks
  8. Technology and Implementation Considerations
  9. Exam Preparation
  10. Certification Exam


Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or the Planning, Protection and Optimization certification, or both. Only the finest quality, accredited content is used.


Successfully passing the 90 minute exam consisting of eight (8) complex, multi-part, multiple choice questions requires an individual to answer at least 70% of the exam questions correctly to earn the ITIL certificate in Planning, Protection and Optimization.

The certification exam requires good preparation. Upon registration, a pre-course reading list which includes the case study and process chapters from the appropriate ITIL book(s), will be provided. Participants will be expected to read the following ITIL books before the first day of the class:

  • Service Strategy (2011 Edition, ISBN 9780113313044)
  • Service Design (2011 Edition, ISBN 9780113313051)
  • Service Transition (2011 Edition, ISBN 9780113313068).

Taking the books to the class is very important. Taking the Service Design book is required.

The ITIL® books are not included with this course, and must be purchased separately.

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $2,995, and includes:

  • 5 days of instructor led training and exercises
  • Course manual (excellent post-class reference)
  • Exam preparation
  • Certification exam

The registration fee for virtual training session is $2,995.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Jun 17-21, 2019 8:30 AM-5:30 PM ET Virtual Classroom
Jul 15-19, 2019 11:30 AM-8:30 PM ET Virtual Classroom
Aug 5-9, 2019 9:30 AM-6:30 PM ET Virtual Classroom
Sep 9-13, 2019 8:30 AM-5:30 PM ET Virtual Classroom
Sep 9-13, 2019 Washington, DC Arlington Offices

For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

  • Training experience
  • Experience in the IT service management field
  • Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.

Dates, Locations and Registration

Recommended Follow-on Courses:
ITIL Service Lifecycle: Service Transition

ITIL Service Lifecycle: Service Design

ITIL Service Lifecycle: Service Operation

ITIL Service Lifecycle: Continual Service Improvement

ITIL Service Lifecycle: Service Strategy

ITIL Service Capability: Service Offerings & Agreements

ITIL Service Capability: Release, Control, and Validation

ITIL Service Capability: Operational Support and Analysis

ITIL: Managing Across the Lifecycle

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Seminar provider is not responsible for losses due to cancellation.  In all circumstances, seminar provider's liability shall be limited to fees received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.  Registrations may be transferred to another member of your organization at no additional charge.  As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

In the unlikely event that a seminar must be cancelled by seminar provider due to unavoidable circumstances, you will be notified at least two weeks prior to the seminar date, and your payment will be refunded.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  We strongly recommend that attendees traveling by air to attend the seminar purchase only refundable tickets.
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