Are you a newly promoted or newly hired supervisor or lead? Or, are you struggling with establish an effective coaching style? Then this seminar is for you.
Too often, management promote the best techs, reps, and agents to supervisor and then waits for them to miraculously figure out what to do, positioning their very best for failure. The supervisor is the key to an effective support center. This class will provide supervisors with the tools needed to establish and keep their call center a best practice center.
Learn how to quickly transform from best tech into the best supervisor. Understand the necessary preparations that insure a well-trained supervisor workforce. This class will teach you the coaching process that provides a practical method for assisting team members and making them the best they can be.
Effective Call Centers and Help Desks
The Preparation Path for Successful Supervisors
The Call Center Team
The Role of the Supervisor
What a Supervisor Can Manage
Reactionary Supervision vs. Proactive Supervision
Building the Environment for Effective Coaching
The Coaching Process
How Your Style Impacts Coaching
Special bonuses for on-line registration!
Register from this web site and receive a complimentary book or coffee mug from the Resource Center*. To learn more about these items, click on the icons to the left of each item. Choose from:
* Normal shipping and handling fees apply
To register, click on the "Book Now" button or please call (708) 246-0320
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to ten business days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.
Agenda, course dates, and locations are subject to change.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2005-2006 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified July 18, 2006