3-day training course and certification exam, $2,395
5-day virtual (no travel) certification course, $2,195
Limited promotional seats available
Professional
Education
Alliance
| ITIL Lifecycle:
Service Strategy Training Course 3-day training course and certification exam, $2,395 5-day virtual (no travel) certification course, $2,195 Limited promotional seats available |
RCCSP Professional Education Alliance |
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Overview ITIL Service Lifecycle consists of five phases:
ITIL v3 Lifecycle training covers the management and control of activities and techniques within the respective phase of the Lifecycle. The Service Strategy phase is the axis upon which the other stages of the ITIL lifecycle are based. It is during this stage that the high level strategic, investment and business value(s) of each service is considered and weighed against other existing and proposed services. Based on the Service Strategy publication of the ITIL v3 library, this course focuses on the planning, implementing and optimizing of Service Strategy concepts and processes. The use of in-course case studies and live exercises enables active learning by encouraging the participants to:
The course is followed by the ITIL v3 Intermediate Service Strategy certification exam. What You Will Learn Participants will learn:
Who Should Participate
Prerequisites The ITIL v3 Foundation Certification in IT Service Management - obtained through ITIL v3 Foundation course or Foundation Bridge Course. Participants must review the ITIL v3 Service Strategy publication, ISBN: 9780113310456, before the class. Instructors Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or the v3 Service Strategy certification, or both. Only the finest quality, accredited content is used. Certification Successfully passing the 90 minute exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the "ITIL® v3 Intermediate Certificate in Service Strategy". Participants must complete at least 21 hours of personal study by reviewing the ITIL v3 Service Strategy publication (ISBN: 9780113310456) prior to the class. The ITIL® books are not included with this course and must be purchased separately. Both classroom training and virtual (online) training formats are available. The per student registration fee for the classroom session is $2,395, and includes:
The registration fee for virtual training session is $2,195. Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below. Register securely online with confidence or please call (708) 246-0320. Seminar Schedule
For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar. ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. |
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Seminar provider is not responsible for losses due to cancellation. In
all circumstances, seminar provider's liability shall be limited to fees
received.
Seminar agenda and assigned instructors are subject to change. Public Training Terms & Conditions Payment is due prior to the seminar. Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400. Registrations may be transferred to another member of your organization at no additional charge. As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
In the unlikely event that a seminar must be cancelled by seminar provider
due to unavoidable circumstances, you will be notified at least two weeks
prior to the seminar date, and your payment will be refunded. Seminar
provider is not responsible for losses due to cancellation including losses
on advanced purchase airfares. We strongly recommend that attendees
traveling by air to attend the seminar purchase only refundable tickets.
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