| ITIL v3 Capability Training: Planning, Protection
and Optimization 5-day training course and certification exam, $2,795 8-day virtual (no travel) training course, $2,495  |
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Overview
The ITIL Planning, Protection and Optimization (PPO) V3 Capability training course provides attendees with the knowledge needed to plan, deliver and manage service level commitments that balance user needs with IT cost and capacity realities. Participants will learn about processes associated with the Planning, Protection, and Optimization of services and service delivery including:
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
- Planning, Protection and Optimization roles and responsibilities
- Technology and its implementation for PPO processes
- Risk Management
This course uses an engaging case study-based approach, where participants learn ITIL best practices and discuss pure ITIL concepts. This hands-on approach helps them apply the knowledge gained in a real world situation and prepares them to successfully complete the associated PPO certification exam.
Participants will also learn:
- Service Management as a practice and how the processes within PPO support the Service Lifecycle
- Role of PPO in service provision and how the in-scope processes interact with other Service Lifecycle processes
- Activities, methods, and functions used in each of the PPO processes
- Application of PPO processes, activities, and functions to achieve operational excellence
- How to measure PPO performance
- Importance of IT Security and how it supports PPO
Prerequisites:
The ITIL v3 Foundation Certification in IT Service Management - obtained
through ITIL v3 Foundation course or Foundation Bridge Course.
Before attending this course, participants should own and read the following ITIL v3 books:
- Service Strategy (ISBN 10: 0113310455)
- Service Design (ISBN 10: 0113310471)
- Service Transition (ISBN 10: 011331048X)
Please take the books to class as well.
What's Covered
- Introduction
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
- Challenges, Critical Success Factors, and Risks
- Technology and Implementation Considerations
- Exam Preparation
- Certification Exam
Instructors:
Our instructors are experienced IT professionals and hold either the "ITIL
Experts™" or PPO Certification, or both. Only the finest quality,
accredited content is used.
Certification Exam:
Successfully passing the 90 minute exam consisting of eight (8) complex,
multi-part, multiple choice questions requires an individual to answer at
least 70% of the exam questions correctly to earn the ITIL certificate in
Planning, Protection and Optimization.
The certification exam requires good preparation. Upon registration, a pre-course reading list which includes the case study and process chapters from the appropriate ITIL book(s), will be provided. Participants will be expected to read the following ITIL v3 books before the first day of the class:
- Service Strategy (ISBN 10: 0113310455)
- Service Design (ISBN 10: 0113310471)
- Service Transition (ISBN 10: 011331048X).
Taking the books to the class is very important. Taking the Service Design book is required.
The ITIL® books are not included with this course, and must be purchased separately.
Both classroom training and virtual (online) training formats are available.
The per student registration fee for the classroom session is $2,795, and includes:
- 5 days of instructor led training and exercises
- Course manual (excellent post-class reference)
- Exam preparation
- Certification exam
The registration fee for virtual training session is $2,495.
Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.
Register securely online with confidence or please call (708) 246-0320.
Seminar Schedule
| Jun 14-18, '10 | Dallas, TX | Irving Training Ctr
( ) |
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| Jun 28-Jul 2, '10 | Morristown, NJ | Morristown Offices
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| Jul 12-16, '10 | Washington, DC | Arlington Center
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| Jul 19-23, '10 | Herndon, VA | Corporate Training Ctr
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| Jul 26-30, '10 | Raleigh, NC | Cary Training Ctr
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| Oct 25-Nov 3, '10 | 12:00-5:00 PM ET | Virtual Classroom | |
| Nov 1-5, '10 | Herndon, VA | Corporate Training Ctr
() |
,
dates & locations.
ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to change. Errors and omissions in pricing
are not
accepted.
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