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On-Line Seminar Registration Form for
Help Desk Technologies and Integration


Name:     
Title:        
Company:
Address:  
Address:  
City:         State: Country Zip:
Phone:     Fax: Email:

Select a location:
September 12-13, 2005 - Columbia, MD, Columbia Training Center, (410) 872-0211

On-site at my company     Date request:


Seminar Fees:  

$1,395.00

Select a payment option:

Pay by credit card
      Card:                     American Express         Visa         Mastercard
      Card number:         Exp. date:
      Cardholder Name:

Will fax company Purchase Order # to 708-246-0251.*

Will mail check payable to "Resource Center for Customer Service Professionals" to P.O. Box 401, Western Springs, IL 60558.*

 * Payment required minimum one business day prior to start of seminar. A credit card hold will be required on purchase orders.  The card will not be charged unless payment is not received within two weeks following the seminar.  

Now, select your free* gift for registering from the Resource Center Web Site!

Customer Retention
An Abbreviated Guide to Incoming Call Center Terms
Elements of Email Style
Managing People
Attracting and Rewarding Outstanding Employees
Microsoft Internet & Networking Dictionary
"When supporting the customer YOU ARE the company" ceramic coffee mug
"It takes months to get a new customer, moments to lose one" ceramic coffee mug
"Today, product is a commodity. High Quality Service is our differentiating feature" ceramic coffee mug
McGraw-Hill Illustrated Telecom Dictionary
Why Web-Based Support?
Telephony Within the Support Center

* Normal shipping and handling fees apply



The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2001-2005  Resource Center for Customer Service Professionals.  All rights reserved.
Last modified June 10, 2005