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On-Line Seminar Registration Form for
Moving IT Support From Cost to Profit


Name:     
Title:        
Company:
Address:  
Address:  
City:         State: Country Zip:
Phone:     Fax: Email:


Select a location:
August 18-20, 2004 - Seattle, Location to be announced
September 22-24, 2004 - San Francisco, Hilton at Fisherman's Wharf, (415) 885-4700
October 20-22, 2004 - Boston, Location to be announced
November 17-19, 2004 - Phoenix, Location to be announced
December 15-17, 2004 - San Diego, Location to be announced


Seminar Fees:

$1,095

Select a payment option:

Pay by credit card
      Card:                     American Express         Visa         Mastercard
      Card number:         Exp. date:
      Cardholder Name:

Will fax company Purchase Order # to 708-246-0251.*

Will mail check payable to "The Resource Center" to P.O. Box 401, Western Springs, IL 60558.*

 * Payment of the purchase order is required prior to start of the seminar.  A credit card hold will be required for attendance if payment is not expected to arrive at the Resource Center offices prior to the seminar.  The credit   card will not be charged unless payment is not received within two weeks following the seminar.  Do not bring payment checks to the seminar.  


Now, select your free gift for registering from the Resource Center Web Site!

Knowledge Management
Managing the Implementation of New Support Systems
How to Establish and Maintain Service Level Agreements
How to Survive Call Volume Spikes
Managing Unresolved Service Requests
Ergonomics: How to Make Your Workstation Work For You
How to Select and Use Outsourcing Services for the Help Desk
Marketing the Help Desk to Senior Managers and Customers
Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks and Support Centers
Creating Business Plans for Dummies

* Normal shipping and handling fees apply.


The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2003  Resource Center for Customer Service Professionals.  All rights reserved.
Last modified  July 9, 2004