|Managing the Customer Satisfaction
by J. Stephen Sarazen, self-study course, 3-ring binder, two multiple choice tests, one CEU upon successful completion, $129.
Managing the Customer Satisfaction Process presents an organized,
systematic method of identifying, measuring, managing, and monitoring customer
requirements and satisfaction to improve profits and beat the competition.
This course defines each step of the customers satisfaction management
process and equips you with powerful research, quality, and planning tools
to carry out the improvement process in your department and company.
You'll learn how to identify
and to assess and measure
The Resource Center for Customer Service
Tel: (708) 246-0320 Fax: (708) 246-0251
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Last modified February 11, 2000
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