Call Center Management Training Courses, Call Center Certifications, Telesales and Customer Satisfaction Mesurement Seminars

Call Center Training and Certification Courses by Location		RCCSP Professional Education Alliance

Virtual Classroom

Caribbean & Latin America

USA

AZ, Phoenix

Dec 6-8, 2010, High-Impact Communication

CA, Berkeley

Oct 13-15, 2010, High-Impact Communication

CA, Los Angeles

Aug 17-19, 2010, Designing Effective Questionnaires
Oct 26-29, 2010 Management and Leadership Skills for New Managers

CA, San Diego

Sept 13-15, 2010, High-Impact Communication

CA, San Jose

July 19-21, 2010, Communication and Negotiation Skills
Oct 12-15, 2010 Management and Leadership Skills for New Managers

DC, Washington

July 26-28, 2010, High-Impact Communication
July 27-30, 2010 Management and Leadership Skills for New Managers
Aug 4-6, 2010, Call Center Manager Certification
Aug 30-Sept 1, 2010, Coaching and Mentoring for Improved Performance
Oct 5-7, 2010, Survey Design and Data Analysis
Oct 15-17, 2010, High-Impact Communication
Nov 30-Dec 3, 2010 Management and Leadership Skills for New Managers
Dec 1-3, 2010, High-Impact Communication
Dec 13-15, 2010, Communication and Negotiation Skills
Dec 20-22, 2010, Coaching and Mentoring for Improved Performance

FL, Ft. Lauderdale

Dec 6-7, 2010, Contact Center Strategy: How Leaders Drive Results
Dec 6-7, 2010, Understanding Contact Center Fundamentals
Dec 6-8, 2010, Call Center Metrics, Data Analytics and Reporting
Dec 6-10, 2010, Call Center Management Boot Camp
Dec 6-10, 2010, Call Center Engineering Boot Camp
Dec 8-9, 2010, Fundamentals of Call Center Workforce Management
Dec 8-10, 2010, Call Center Workforce Management Certification Boot Camp
Dec 8-10, 2010, Call Center Manager Training and Certification
Dec 9-10, 2010, Designing Six Sigma Contact Centers

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FL, Miami

Sept 1-3, 2010, Call Center Manager Certification

FL, Orlando

Sept 14-17, 2010 Management and Leadership Skills for New Managers

GA, Atlanta

Sept 8-9, 2010, Fundamentals of Call Center Workforce Management
Sept 8-10, 2010, Call Center Workforce Management Certification Boot Camp
Sept 8-10, 2010, Call Center Manager Certification
Sept 13-15, 2010, Communication and Negotiation Skills
Sept 27-29, 2010, Coaching and Mentoring for Improved Performance
Oct 5-8, 2010 Management and Leadership Skills for New Managers

IL, Chicago

Aug 23-24, 2010, Understanding Contact Center Fundamentals
Aug 23-24, 2010, Contact Center Strategy: How Leaders Drive Results
Aug 23-25, 2010, Call Center Metrics, Data Analytics and Reporting
Aug 23-25, 2010, Coaching and Mentoring for Improved Performance
Aug 23-27, 2010, Call Center Management Certification Boot Camp
Aug 23-27, 2010, Call Center Engineering Boot Camp
Aug 25-26, 2010, Fundamentals of Call Center Workforce Management
Aug 25-26, 2010, Improving the Effectiveness of IVR and Speech Recognition
Aug 25-27, 2010, Call Center Workforce Management Certification Boot Camp
Aug 25-27, 2010, Call Center Manager Certification
Aug 26-27, 2010, Designing Six Sigma Contact Centers
Oct 5-7, 2010, Designing Effective Questionnaires
Oct 25-27, 2010, Communication and Negotiation Skills
Nov 9-12, 2010 Management and Leadership Skills for New Managers
Nov 15-17, 2010, Customer Satisfaction and Loyalty Research

MA, Boston

Oct 19-22, 2010 Management and Leadership Skills for New Managers

MN, Minneapolis

Nov 1-3, 2010, Coaching and Mentoring for Improved Performance

NC, Raleigh

July 20-23, 2010 Management and Leadership Skills for New Managers
Oct 18-20, 2010, Communication and Negotiation Skills
Nov 16-19, 2010 Management and Leadership Skills for New Managers

NJ, Morristown

July 19-21, 2010, Coaching and Mentoring for Improved Performance
Aug 31-Sept 3, 2010 Management and Leadership Skills for New Managers
Sept 27-29, 2010, Communication and Negotiation Skills
Nov 1-3, 2010, High-Impact Communication

NV, Las Vegas

Sept 8-10, 2010, High-Impact Communication
Oct 25-26, 2010, Understanding Contact Center Fundamentals
Oct 25-26, 2010, Contact Center Strategy: How Leaders Drive Results
Oct 25-27, 2010, Call Center Metrics, Data Analytics and Reporting
Oct 25-29, 2010, Call Center Management Certification Boot Camp
Oct 25-29, 2010, Call Center Engineering Boot Camp
Oct 27-28, 2010, Improving the Effectiveness of IVR and Speech Recognition
Oct 27-29, 2010, Call Center Manager Certification
Oct 28-29, 2010, Designing Six Sigma Contact Centers
Dec 1-3, 2010, Coaching and Mentoring for Improved Performance

NY, New York

Aug 2-4, 2010, Communication and Negotiation Skills
Nov 2-5, 2010 Management and Leadership Skills for New Managers

PA, Philadelphia

Oct 4-5, 2010, Understanding Contact Center Fundamentals
Oct 4-6, 2010, Call Center Metrics, Data Analytics and Reporting
Oct 4-8, 2010, Call Center Management Certification Boot Camp
Oct 4-8, 2010, Call Center Engineering Boot Camp
Oct 6-7, 2010, Fundamentals of Call Center Workforce Management
Oct 6-8, 2010, Call Center Workforce Management Certification Boot Camp
Oct 6-8, 2010, Call Center Manager Certification
Oct 7-8, 2010, Designing Six Sigma Contact Centers

PR, San Juan

Sept 8-10, 2010, Call Center Manager Certification

SC, Greenville

Nov 15, 2010, CRM Strategies
Nov 15-16, 2010, Supervisory and Leadership Skills for New Contact Center Supervisors
Nov 16-18, 2010, Call Center Six Sigma Black Belt Masters Course
Nov 17-19, 2010, Call Center Manager Certification

TX, Dallas

Aug 16, 2010, High-Impact Communication
Sept 13-14, 2010, Contact Center Strategy: How Leaders Drive Results
Sept 13-14, 2010, Supervisory and Leadership Skills for New Contact Center Supervisors
Sept 13-15, 2010, Call Center Metrics, Data Analytics and Reporting
Sept 13-17, 2010, Call Center Management Certification Boot Camp
Sept 13-17, 2010, Call Center Engineering Boot Camp
Sept 15-17, 2010, Call Center Manager Certification
Sept 16-17, 2010, Designing Six Sigma Contact Centers
Oct 11-13, 2010, Communication and Negotiation Skills
Dec 7-10, 2010 Management and Leadership Skills for New Managers

TX, Houston

WA, Seattle

Sept 20-21, 2010, Understanding Contact Center Fundamentals
Sept 20-22, 2010, Call Center Metrics, Data Analytics and Reporting
Sept 20-24, 2010, Call Center Management Certification Boot Camp
Sept 20-24, 2010, Call Center Engineering Boot Camp
Sept 24-26, 2010, Call Center Manager Certification
Sept 25-26, 2010, Designing Six Sigma Contact Centers
Oct 4-6, 2010, Coaching and Mentoring for Improved Performance

ON, Toronto

Sept 13-15, 2010, Contact Center Week Canada

Caribbean & Latin America

Argentina, Buenos Aires

Bahamas, Nassau

Chile, Santiago de Chile

México, Distrito Federal

PR, San Juan

Sept 8-10, 2010, Call Center Manager Certification

United Kingdom, London

Virtual Classroom Training

July 22 & July 29, 2010, Building a Quality Form
July 23, 2010, Workforce Management : Attendance & Adherence to Schedule
Aug 5, 2010, Best Practices in Calibration and Scoring
Aug 12, 2010, Fundamentals of Call Center Coaching
Aug 19, 2010, Optimizing Monitoring and Recording Technology
Aug 26, 2010, Performing a Call Center Satisfaction Audit
Sept 2, 2010, Harnessing the Voice of the Customer
Sept 9, 2010, Call Center Workforce Recruiting, Screening, and Hiring
Sept 10 & Sept 17, 2010, Building a Quality Form
Sept 10, 2010, Introduction to Call Center Workforce Management
Sept 16, 2010, Proven Strategies to Increase Employee Retention
Sept 17, 2010, Workforce Management Data Collection and Analysis
Sept 23, 2010, How to Define Call Center Performance Goals & Measure Results
Sept 24, 2010, Best Practices in Calibration and Scoring
Sept 24, 2010, Forecasting Fundamentals : Practices for Predicting Call Workload
Sept 30, 2010, Diagnosing & Treating Call Center Performance Problems
Oct 1, 2010, Fundamentals of Call Center Coaching
Oct 1, 2010, Calculating Call Center Staff
Oct 7, 2010, Fundamentals of Call Center Coaching
Oct 8, 2010, Optimizing Monitoring and Recording Technology
Oct 8, 2010, Workforce Management : Solutions to Scheduling Challenges
Oct 14, 2010, Motivating Call Center Employees
Oct 15, 2010, Performing a Call Center Satisfaction Audit
Oct 15, 2010, Workforce Management : Managing Daily Service Levels
Oct 21, 2010, Call Center Teamwork Template:Building & Managing Teams
Oct 22, 2010, Harnessing the Voice of the Customer
Oct 22, 2010, Performing a Workforce Management Audit
Oct 28, 2010, Introduction to Call Center Workforce Management
Oct 29, 2010, Workforce Management : Advanced Forecasting Techniques
Nov 4, 2010, Introduction to Key Performance Indicators in the Call Center
Nov 5, 2010, Workforce Management : Skill Based Routing Complexities
Nov 11, 2010, A Beginner's Guide to Understanding Call Center Technologies
Nov 19, 2010, Workforce Management : Attendance & Adherence to Schedule