This easy to understand report gives you the crucial evaluation data on 119 suppliers of service management software, expert systems, and related systems. Save weeks of personal research by focusing your search on systems designed for internal and field operations. Review and compare profiles that include:

• Company background
• Representative customers
• Branch offices and resellers of the system
• Product support options and support pricing
• Maintenance terms
• Training costs and options
• Product documentation offerings
• Operating environments
• Installation costs and averages
• Availability of demo software
• Comprehensive feature listings.

Product indexes by server hardware, operating systems, databases, and minimum site price help you immediately pinpoint companies and products that meet your needs and budget.