Overview

This course focuses on the Continual Service Improvement process and its main principles, methods and techniques. It covers strategies, concepts and techniques for planning, implementing and optimizing a metrics-driven Continual Service Improvement program. Participants will learn concepts, processes, policies, and methods associated with the Continual Service Improvement phase of the Service Lifecycle. They will also learn how to manage and control the activities and techniques within the Continual Service Improvement stage.

The training is delivered in a practical, hands-on learning environment and an engaging case study-based approach is used to train and prepare participants for the certification exam at the end of the session. Successfully passing the 90 minute exam consisting of eight (8) complex, multi-part, and multiple choice scenario-based gradient scored questions leads to the ITIL Continual Service Improvement certification.

What You Will Learn

Participants will learn:

• Service Management as a practice and Continual Service Improvement principles, purpose, and objective
• How all Continual Service Improvement processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods, and functions used in each of the Continual Service Improvement processes
• Roles and responsibilities within Continual Service Improvement and the activities and functions to achieve operational excellence
• How to measure Continual Service Improvement performance
• Technology and implementation requirements in support of Continual Service Improvement
• The challenges, critical success factors, and risks related with Continual Service Improvement

Who Should Participate

• CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
• Professionals requiring a detailed understanding of the Continual Service Improvement phase of the ITIL Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
• IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
• Individuals seeking the ITIL Expert™ in IT Service Management for which this qualification is one of the prerequisite modules.

Prerequisites

The ITIL Foundation Certification in IT Service Management - obtained through ITIL Foundation course or Foundation Bridge Course. Prior to the class participants must study for at least 21 hours by reviewing the ITIL book Continual Service Improvement (2011 Edition, ISBN 9780113313082). The ITIL® books are not included with this course and must be purchased separately.

Instructors

Our instructors are experienced IT professionals and hold either the "ITIL Experts™" or Continual Service Improvement certification or both. Only the finest quality, accredited content is used.

Certification

Successfully passing the 90 minute, exam consisting of eight (8) complex, multi-part, multiple choice questions leads to the ITIL intermediate qualification: Continual Service Improvement Certificate.

Training Topics

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Organization for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations
• Critical success factors and risks

Registration Fees

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $2,595, and includes:

• 3 days of instructor led training and exercises
• Course manual (excellent post-class reference)
• Exam preparation
• Certification exam

The registration fee for virtual training session is $2,495.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below.

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule

Aug 19-21, 2019	11:30 AM-8:30 PM ET	Virtual Classroom
Sep 4-6, 2019	8:30 AM-5:30 PM ET	Virtual Classroom
Sep 16-18, 2019	Dallas, TX	Irving Training Center
Sep 16-18, 2019	9:30 AM-6:30 PM ET	Virtual Classroom
Sep 23-25, 2019	8:30 AM-5:30 PM ET	Virtual Classroom
Oct 21-23, 2019	8:30 AM-5:30 PM ET	Virtual Classroom
Nov 12-14, 2019	8:30 AM-5:30 PM ET	Virtual Classroom
Dec 9-11, 2019	9:30 AM-6:30 PM ET	Virtual Classroom

For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar.

RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs)

All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:

• Training experience
• Experience in the IT service management field
• Specific education / certificate requirements depending on the level of ITIL qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here.

ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.