5-day training course and certification exam, $3,295
5-day virtual (no travel) training course, $3,295
Limited promotional seats available
Professional
Education
Alliance
| ITIL®
Managing Across the Lifecycle 5-day training course and certification exam, $3,295 5-day virtual (no travel) training course, $3,295 Limited promotional seats available |
RCCSP Professional Education Alliance |
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Overview ITIL Managing Across the Lifecycle (MALC) certification course provides essential knowledge required by IT service management professionals to plan, implement and optimize an effective IT service management program. This five day, accredited training course is based on all five publications of the ITIL core library namely, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It concentrates on the management aspects of ITIL and is designed to address the interfaces and interactions between the above mentioned ITIL publications to provide a harmonious and coordinated view of IT service management. Participants will learn how to manage strategic change, manage risk, evaluate their current IT Service Management program, and handle organizational challenges. The training is delivered in a practical, hands-on learning environment and an engaging case study-based approach is used to train and prepare participants for the certification exam at the end of the session. Successfully passing the 90 minute exam consisting of eight (8) complex, multi-part, and multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate and ITIL Expert™ designation. The Course Covers:
Who Should Participate This course is ideal for CIOs, senior IT managers, IT managers and supervisors, IT professionals, IT operation practitioners and individuals responsible for management and implementation of ITIL processes. Professionals seeking the ITIL Expert certification in IT Service Management and those who wish to have an understanding of the ITIL version 3.0 core Lifecycle and its implementation should also attend. Prerequisites
Instructors Our instructors are experienced IT professionals and hold the ITIL Expert™ qualification. Only the finest quality, accredited content is used. Certification Successfully passing the 90 minute exam consisting of eight (8) complex, multi-part, multiple choice scenario-based gradient scored questions leads to the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate and ITIL Expert™ designation. The pass mark for this examination is 70%. Course Outline 1. Introduction to IT Service Management Business and Managerial Issues
2. Managing the Planning and Implementation of IT Service Management
3. Management of Strategic Change
4. Risk Management
5. Understanding Organizational Challenges
6. Service Assessment
7. Understanding Complementary Industry Guidance
Both classroom training and virtual (online) training formats are available. The per student registration fee for the classroom session is $3,295, and includes:
The registration fee for virtual training session is $3,295. Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than one week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate. For information on virtual training session start and stop times, refer to the course schedule below. Register securely online with confidence or please call (708) 246-0320.
For more ITSM, ITIL, help desk and field support training options, visit the Help Desk, ITIL, and Support Center Calendar. RCCSP Alliance Members: ITIL Authorized Training Organizations (ATOs) and Affiliates (ATAs) All RCCSP Professional Education Alliance ITIL training courses are taught by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the ITIL Qualification Board. Accreditation qualifications include, but are not limited to:
Only Accredited ITIL training materials developed by Accredited ITIL Authorized Training Organizations are used in the classroom. The complete list of RCCSP Professional Education Alliance ITIL Authorized Training Organizations and Authorized Training Affiliates participating in RCCSP schedules can be found here. ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries.
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Seminar provider is not responsible for losses due to cancellation. In
all circumstances, seminar provider's liability shall be limited to fees
received.
Seminar agenda and assigned instructors are subject to change. Public Training Terms & Conditions Payment is due prior to the seminar. Public seminar cancellation policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400. Registrations may be transferred to another member of your organization at no additional charge. As seminars can be cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
In the unlikely event that a seminar must be cancelled by seminar provider
due to unavoidable circumstances, you will be notified at least two weeks
prior to the seminar date, and your payment will be refunded. Seminar
provider is not responsible for losses due to cancellation including losses
on advanced purchase airfares. We strongly recommend that attendees
traveling by air to attend the seminar purchase only refundable tickets.
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