| Principles of Call Center Financial Management Online self-study training course, $1,295  |
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Overview
With today's increasing focus on corporate earnings and internal costs, support center managers are required to balance customer satisfaction with cash flow, profitability and other financial goals. To survive and excel in this ever changing and sometimes constrained environment, call center and help desk managers must know how finance and accounting practices work and how they can impact real and perceived performance.
This course explores the concepts of revenue, total cost, budgets, committed, cost to date, open commitment, estimates to complete, and estimates at completion, not just from an accountant's stand point, but from the call center manager's and service engineer's perspectives.
After completing this course, you will have the confidence to report the financial status of your ongoing operations and special projects. Don't miss this opportunity to get a firm grasp of the financial management issues that affect your center's results and can control your future.
You will learn how to:
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Understand basic accounting.
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Read and understand your company’s profit and loss statement.
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Read and understand your company’s balance sheet.
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Read and understand your company’s cash flow statement.
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Understand project accounting.
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Communicate effectively with management, accounting and financial personnel.
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Minimize the financial risk to your project.
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Control and predict cost and estimates at completion.
The Principles of Financial Management distance learning course for call center, help desk, and support center engineers is sponsored by the University of Arizona at Tucson's Department of Engineering Professional Development . |
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Certification
Principles of Call Center Financial Management is a core course within the following Service Engineering training tracks:
- Call Center Six Sigma Black Belt
Course Modules
Module A: Fundamentals of Finance
Module B: Division of Labor
Module C: Business
Module D: Process Principals
Module E: Finance Reporting
Module F: Tactical Reporting
Module G: Operating Budgets
Module H: Capital Budgets
Module I: Financial Analysis
The per student registration fee for this seminar is $1,295, and includes the online course and instructor guidance and grading.
To register, click on the "Book Now" button or please call (708) 246-0320
Seminar Schedule
| Self-Study | Online |
Click here to learn about
,
dates & locations
Payment is due prior to the seminar, including payment on purchase orders. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.
Cancellation Policy. Registrants may cancel up to ten business days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another date or member of your company at no additional charge. Please notify us as soon as possible. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.
Agenda, course dates, and locations are subject to
change.
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