The Complete Help Desk Guide by Mary Lenz, softcover, 224 pages, 1996, $24.95 |
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Overview
Keep this book within easy reach, because it has tips from industry experts on just about every help desk and support center topic there is. Mary Lentz's Complete Help Desk Guide helps you predict call volume, reduce turnover and costs, and make telecommuting, workspace design, and Web support decisions. And, if you are gearing up for a help desk software selection, don't be without this book. In addition to a project workplan checklist, and one-hundred questions and criteria for inclusion in your vendor Request For Proposal, this book contains one of the most recently compiled list of help desk software vendors in its self-proclaimed "Mother of All Product Guides". Really quite a buy at $24.95. |
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