If you are charged with writing a Request For Proposal (RFP) for selecting a helpdesk software solution, breathe a sigh of relief. The work has already been done for you! At last, a comprehensive document is provided on diskette, ready for your minor modifications, and set to go.

The RFP template details 192 different helpdesk software requirements, already formatted in question form for delivery to your vendor candidates. The RFP comes on diskette for easy modification and customization, and comes with a 100+ page manual that defines and explains each requirement and its importance and relevance to call center processes and procedures. And, if that weren't enough, the guide also contains sections covering the selection process, how to conduct a software search, how to score responses, negotiating with vendors, and determining the cost of owning a software solution. This new product developed by Knowledge Networks can shortcut what is usually a very time-intensive process, allowing you to focus your time on response evaluation rather than recreating the wheel with RFP construction. And, you get the experts' input from the start.