Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

FL, Orlando

• Dec 7-8, 2026, Comprehensive Call Center Metrics
• Dec 7-11, 2026, Call Center Manager Training and Certification

GA, Atlanta

• Apr 20-21, 2026, Comprehensive Call Center Metrics
• Apr 20-24, 2026, Call Center Management Accelerated Certification Boot Camp
• Sep 21-22, 2026, Comprehensive Call Center Metrics
• Sep 21-25, 2026, Call Center Management Accelerated Certification Boot Camp

IL, Chicago

• Mar 23-24, 2026, Comprehensive Call Center Metrics
• Mar 23-27, 2026, Call Center Manager Training and Certification
• Jun 15-16, 2026, Comprehensive Call Center Metrics
• Jun 15-19, 2026, Call Center Manager Training and Certification
• Jul 13-14, 2026, Comprehensive Call Center Metrics
• Jul 13-17, 2026, Call Center Manager Training and Certification
• Aug 10-11, 2026, Comprehensive Call Center Metrics
• Aug 10-14, 2026, Call Center Manager Training and Certification
• Oct 26-27, 2026, Comprehensive Call Center Metrics
• Oct 26-30, 2026, Call Center Manager Training and Certification

WA, Seattle

• May 11-12, 2026, Comprehensive Call Center Metrics
• May 11-15, 2026, Call Center Manager Training and Certification

Virtual Instructor-Led Training

• Mar 3-6, 2026, Comprehensive Call Center Metrics
• Mar 3-6, Mar 10-13, 2026, Call Center Manager Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional