The Leading Industry Alliance

The Resource Center for Customer Service Professionals (RCCSP), celebrating its tenth year of service to the contact center and IT communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best training companies from the United States, all with long-standing and deserved reputations for quality content, experienced instructors, and outstanding customer service, through a single point of contact

• Providing RCCSP customers and training partners with services and value no training company can deliver on its own
• Offering a wider range of training delivery alternatives than any single company can
• Presenting network-wide corporate and volume pricing arrangements unrivaled in the industry
• Seamlessly integrating courses, instructors, train-the-trainer programs, self-study tools, certification, and content licensing agreements to create innovative, customized training solutions that perfectly match customer needs
• Maintaining the broadest array of state-of-the-art customer contact industry training courses anywhere
• Keeping customers informed, with pre-announcement knowledge of future industry certifications, degree programs, and competitive leadership opportunities

Twenty-Eight of the World's Biggest and Best Training Providers -- and Growing

RCCSP Professional Education Alliance members include some of the biggest and best names in the service and support training world. Certification bodies and numerous affiliate member consulting firms, are also part of the RCCSP Professional Education Alliance.

Sharing a Vision

RCCSP Professional Education Alliance members have mutual goals:

• Make the best of the USA's contact center and IT support training programs, standards, and certifications available globally.
• Promote worldwide job creation in the customer support, call center, service management, telecom, and business process outsourcing industries.
• Offer comprehensive training and education solutions, beyond the capabilities of any training provider's individual curriculum.
• Collaborate within an alliance of companies that recognize, acknowledge, and respect each other's strengths and specializations.
• Deliver savings and benefits greater than any one member can achieve.

A World of Differences for Our Customers

The RCCSP Professional Education Alliance enables its members to participate in training and service solutions that are beyond what any individual training company can provide by itself or bilaterally with another partner.

• Comprehensive coverage: An incomparable array of customer support training courses, curriculums, and delivery methods.
• Better value: The most innovative, flexible, and attractively priced multi-vendor Alliance contracts and group discount programs available today.
• Industry recognition: Training seminars, self-study tools, and certification testing for every major industry certification designation, as well as many of the newest higher education degrees and certificates developed for customer support professionals.
• Ease of scheduling: Priority scheduling, in-house or in customer-preferred cities; and  when plans change, the ability to transfer attendees between Alliance member traiing courses penalty-free.
• Simplicity: One business contact, one customer support number, one invoice, membership and group discounts of all Alliance members honored, and the ability to apply training credits and RCCSP discounts toward any Alliance member training product or service.
• Greater support: RCCSP Alliance customer receive the guaranteed highest level of service from Alliance members companies.

RCCSP -- An Alliance of Industry Leaders Sharing a Vision: Exceptional Education for Our Customers.