Desk & Support Center
This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending, and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer; or if you're familiar with current technologies, but want to know more about how leading edge technologies contribute to the productivity of a call center.
Did you know that predictive dialers help companies to:
With this book, you will learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses that are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.
Table of Contents
Chapter 1 - An Overview of Predictive Dialers
Chapter 2 - Why and Where Use Predictive Dialers
Chapter 3 - The State of Predictive Dialing Technology Today
Chapter 4 - Case Studies
Chapter 5 - What to Look for When Choosing a Predictive Dialer
Chapter 6 - How to be Successful in Implementing a Predictive Dialer
Chapter 7 - Tomorrow's Customer Care Focused Business
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Last modified January 19, 2012