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Agent Gifts, Call Center Humor, Inspirational Items,
and More
Coffee Mugs
"It takes months to get a new customer, moments to
lose one"
11 oz. coffee mug.
High quality, durable ceramic. Message appears in whimsical red against a
high-sheen, light grey background. Print appears on both sides, $9.95.
For details,
"Today, product is a commodity. High Quality
Service is our differentiating feature." 11 oz. coffee mug.
High quality, durable ceramic. Message appears in white against a high-sheen,
navy background. Rim beautifully accented with a golden halo. Print
appears on both sides, $9.95. For details,
Books
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Call Center Humor: The Best of Call Center
Management Review, Volume 3, by Greg Levin, softcover, 87 pages, 24
articles, 24 cartoons, 2001, $9.99
Recommended Use: Read one or two articles per day for the temporary relief
of call center discomfort. |
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Click
on cover for contents
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An Abbreviated Guide to Incoming Call Center
Terms, softcover pocket guide, 44 pages, $5.95.
One of the problems in the call center profession is that it lacks a standards
committee to help decide what terms we're all going to use. The primary
mission of this little pocket-sized booklet is to give you the standard usage
of the most common terms in the industry. |