Desk & Support Center
Over 1,200 comprehensive and easy to understand entries covering Help Desks, Telemarketing, Customer Service, Voice Processing, Switches, Software, Training, and Call Center Management.
This book is the key to understanding how call centers work. The language of the call center comes from many fields. The Call Center Dictionary explains them all in a way that is simple enough for a new-comer to grasp, but with depth to give insight to an old pro. It tells you what a particular technology is and how that technology can be used to improve your relationship with your customers. It's a guide for everyone whose company does business by telephone. Also includes:
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
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Center for Customer Service Professionals LLC. All rights reserved.
Last modified January 9, 2012