Communication Skills: , Are We Speaking the Same Language?, by Laura Benjamin, softcover pamphlet, 34 pages, 2002, $19.95

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Overview

How many times have you looked at a co-worker, friend, or member of your own family and wondered what planet they fell from?  Does it surprise you that despite all the similarities you share with another person there are still occasions when it’s like they’re speaking an alien language?  

It’s an undisputed truth that communication can make or break an organization, a marriage or a family.  It is the most frequently used tool through which we express our personal values, sense of self, and view of the world.  It can be the greatest factor to influence our success and ability to get the job done, as well as the one variable that can cause the greatest misunderstanding.  Our greatest challenge, then, is to learn how to express ourselves in a clear and meaningful way, learn how others communicate through their individual styles, and at the same time, adapt our style to enhance understanding.

In this book, you will learn a number of techniques to meet the communication challenges present at home, at work and in social settings.

Table of Contents

  1. Personality Styles
    • Direct
    • Analytic
    • Collaborators
    • Influencers
    • Connects and disconnects
  2. Presentation Skills: Nonverbal Communication
    • Body language
    • Visual aids
    • Stories and how to use them
    • Handouts
    • Presence
    • Open and close with a bang
  3. Communicate Through Conflict
    • Predictors of positive outcomes
    • Trust
    • Empathy
    • Affiliate
  4. Conclusion
  5. Resources
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