Home

Help Desk & Support Center
Call Center Management
Tech Support Resources
Project Management
Contact Center Technology
Online Support
Customer Satisfaction
Knock Your Socks Off Service
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
Metrics & Benchmarking
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Call Center Courses
Telephony Courses
ITIL & Help Desk Courses

Subject Index
Catalog Index

About
Contact Us
Shipping Options

How to Select and Use Outsource Services for Your Help Desk
by Dr. Lance B. Eliot, softcover, 25 pages, $19.95

Quantity:

Overview

Should you hire an outside firm to perform some or all of your help desk's services?  In this step-by-step guide, Lance Eliot takes the mystery out of outsourcing. He looks beyond the glowing reports and the horror stories, and presents practical guidelines to help you decide whether this option is right for your organization, your customers, and your help desk.

Table of Contents

  • An introduction to outsourcing
  • Why outsourcing is a growing trend
  • Why you should consider outsourcing
  • Nine questions to ask
  • The outsourcing question: part of help desk improvement
  • Help desk assessment checklist


The Resource Center for Customer Service Professionals
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2012 Software Company Restructuring Services.  All rights reserved.
Last modified January 18, 2012