Desk & Support Center
This book is a down-to-earth telecommunications guide based on up-to-the minute experiences. It takes you by the hand and explains how to handle some of the trickier aspects of managing your organization's telecommunications resources. Learn how to make the most of your office communications. From the niceties of telephone interaction with customers to creating an RFP to buy a telephone system this book provides unique insights.
A few of the important issues covered in this book:
The education provided by these 18 tutorials can only be gained by the in-the-trenches action that Jane Laino sees every day, helping clients to get the most out of their telephone systems and services. Written in an easy-to-read, non-technical style. A perfect complement to "The Telephony Book" by the same author.
The Resource Center for Customer Service
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Tel: (708) 246-0320 Fax: (708) 246-0251
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Last modified January 19, 2012