Home
Help
Desk & Support Center
Call
Center Courses |
|
|||
Overview
A benchmarking program gives your help desk an opportunity to add value to your organization by supporting its continuous improvement process. Jerry Mirelli, an IT business management consultant, presents a concise introduction to this important discipline. You'll see why smart companies benchmark, and understand how the process can help your support center evolve beyond problem solving to become an essential monitor of corporate success. Table of Contents
Appendix - Where to learn more |
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2012 Resource Center
for Customer Service Professionals. All rights reserved.
Last modified January 18, 2012