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Managing the Implementation of New Support Systems
by Albert Starke, softcover, 20 pages, $29.95

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Overview

Your worries are over. Months of requirements analysis, vendor demos, and seemingly endless meetings are behind you.  But wait -- if the plan is to implement the system widely throughout your company, you can count on a long string of new headaches... unless you are prepared for what lies ahead.   Systems implementation consultant Al Starke presents the important planning considerations that can ease your pain, from dealing with management expectations, customization and process issues, to resource shortages and additional spending.

Table of Contents

  1. Introduction
  2. Warning signs
  3. Product fit
  4. Blending product and workflow
  5. Technology integration

Appendix - Where to learn more


The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

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Last modified January 17, 2012