Desk & Support Center
What's the difference between escalating and elevating a service request? How does case-based reasoning compare to a decision-tree structure? And how do the terms call, problem, and service request differ? Find out in this guide to understanding the unique language of customer support. This glossary will help you communicate more effectively with professionals from all corners of the help desk and customer support industry.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2012 Software Company
Restructuring Services. All rights reserved.
Last modified January 18, 2012