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How to Select and Use Outsource Services for Your Help Desk
by Dr. Lance B. Eliot, softcover, 25 pages, $19.95

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Overview

Should you hire an outside firm to perform some or all of your help desk's services?  In this step-by-step guide, Lance Eliot takes the mystery out of outsourcing. He looks beyond the glowing reports and the horror stories, and presents practical guidelines to help you decide whether this option is right for your organization, your customers, and your help desk.

Table of Contents

  • An introduction to outsourcing
  • Why outsourcing is a growing trend
  • Why you should consider outsourcing
  • Nine questions to ask
  • The outsourcing question: part of help desk improvement
  • Help desk assessment checklist


The Resource Center for Customer Service Professionals
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Last modified January 18, 2012