Desk & Support Center
Telecommunications Expense Management is a complete guide to managing all your telecommunications billing. It covers a broad spectrum of products and services from the most basic, often called POTS for plain old telephone service, to trunks, interexchange services, network configurations and fraud protection. More importantly, it explains how to save money on all of them. This book contains real life examples of refunds with information on how billing errors are discovered, exposed, and resolved. It's also an excellent reference guide, with information that includes industry resources and shopping tips for communications services. You'll find listings on local and long distance service providers, international carriers, fiber and cable companies, call centers and international callback.
Information professionals will find the authors' suggestions useful, yet uncomplicated to implement. After you have used their suggestions to identify possible errors or optimization opportunities, the book details what steps need to be taken to secure the associated recoveries or service charges, including contact information and phone numbers. In addition, their contract negotiation tips could save your organization dollars up front by providing information you need at the bargaining table.
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The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
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Last modified January 19, 2012