Desk & Support Center
While each customer service job is somewhat different, the skills and disciplines necessary for success as a Customer Service Rep, or CSR, in any job are remarkably similar. Written for CSRs and their managers, this guide describes in detail everything a CSR needs to know to succeed. Presented are the key challenges of the position and workable solutions to meet them. It also contains helpful tools for time management and explains the secrets of the CSR attitude that turn a hard job into a satisfying career.
Table of Contents
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1997-2012 Resource Center
for Cusotmer Service Professionals. All rights reserved.
Last modified February 20, 2012