Call Center Workforce Management Training Course:
Advanced Forecasting Techniques - Fine-Tuning Workload Predictions
Self-paced, self-study, online training course, $300
Volume and series discounts available
Dates, Locations and Registration


Overview

Without an accurate forecast of workload and staff requirements, the scheduling process will be inefficient. Therefore, it is imperative to arrive at an accurate as possible call forecast. This session will explore various approaches to help fine-tune your tactical call forecasting process. Whether you're forecasting by spreadsheets or with workforce management software, you'll learn how to improve the accuracy of your daily and half-hourly forecasts through techniques like exponential regression and use of correlation coefficients. Seminar attendees will learn to:

  • Identify ways to improve forecasting accuracy beyond the basic software forecast.
  • Calculate forecast accuracy by various methods.
  • Outline additional components of time series analysis beyond trend and seasonality.
  • Identify predictable cycles in call center workload.
  • Apply linear and exponential regression techniques to fine-tune forecasts.

How to Participate

Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.

Registration Fees

The fee for this seminar is $300 per computer connection, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.

Volume Discounts

  • Purchase 5 or more connections for any Call Center Online Training courses (mix and match) for only $270 each.
  • Purchase 10 or more connections for any Call Center Online Training courses (mix and match) for only $245 each.

Certification Series Discounts

This seminar is included in the following certification series.  To learn more about the series, or to purchase one connection for the entire series, follow the 'click here' link below.
11-part Call Center Workforce Management Comprehensive Web-Based Training Series $2,495

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
Advanced Forecasting Techniques Self-Study Online

Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the seminar, including payment on purchase orders.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $125.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $125 toward any other Resource Center seminar.  There will be no refunds or credits for non-attendance.

Agenda, course dates, and locations are subject to change.

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Last modified March 27, 2014