Call Center Online Training Course
Call Center Supervision: Essential Skills and Compentencies  
Self-paced, self-study, online training course, $300
Volume and series discounts available
Dates, Locations and Registration

Overview

Being a successful supervisor in a call center requires a unique set of knowledge and skills. Experience in another area of the business as a supervisor might equip one with some of the needed competencies, but there are some unique requirements and responsibilities to managing in the call center world. This session will focus on the challenges and most common supervisory issues and how supervisors can equip themselves with the needed skills and knowledge to improve the effectiveness of team members, increase morale and motivation, and create a team environment that maximizes employee satisfaction, performance, and retention.

Seminar attendees will learn to:

  • Identify the most desirable attributes for today’s call center supervisor.

  • Outline the top ten leadership traits and why they’re important in the call center.

  • Describe the most critical knowledge and skill areas for supervisors.

  • Identify the most common mistakes supervisors make in managing call center teams.

How to Participate

Use your Internet browser and your telephone to participate. No special software required! Two days prior the seminar, you will receive an email containing access instructions for the web portion and the telephone number to call. On the day of the seminar you will point your browser to a designated web page for the visual portion of the seminar and dial a toll free number for the audio portion. (Outside of North America you will dial a direct access number.) You will be able to view the seminar presentation, participate in live polling, and ask e-mail questions through your computer. Your telephone will enable you to ask audio questions or comment on points made during the presentation. An unlimited number of students may participate around a single web/audio connection.

Registration Fees

The fee for this seminar is $300 per computer connection, for a 90-minute session. Any number of individuals may participate around a single web/audio connection.

Volume Discounts

  • Purchase 5 or more connections for any Call Center Online Training courses (mix and match) for only $270 each.
  • Purchase 10 or more connections for any Call Center Online Training courses (mix and match) for only $245 each.

Certification Series Discounts

This seminar is included in the following certification series.  To learn more about the series, or to purchase one connection for the entire series, follow the 'click here' link below.
10-part Call Center Supervision Web-Based Training Series $2,500

Register securely online with confidence or please call (708) 246-0320.

Seminar Schedule
Call Center Supervision Self-Study Online

Click here to see the entire seminars calendar, dates & locations.


Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund.  Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $150.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change. Errors and omissions in pricing are not accepted.

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The Resource Center for Customer Service Professionals, LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2005-2014  Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified March 27, 2014