If too little time and fewer resources are creating performance issues for your own success and the success of your organization, then this course is for you. Imagine the benefits you and your organization would realize if you could apply proven techniques to delegate successfully and to achieve the results you want whether you have formal authority or not.
By participating in Coaching and Mentoring for Improved Performance training course you 'll learn how to apply a powerful behavioral coaching and mentoring model and a set of integrated tools that will improve the quality, efficiency and effectiveness of your coaching with lasting results...whether with direct reports, peers or those in more senior positions. Through practical exercises, group discussions and case studies, you will determine what work can be assigned and to whom based on current performance levels and work load. Youll also learn how to delegate work with improved clarity and efficiency in order to establish a strong foundation for success.
This training course provides techniques for delegating work with the appropriate level of instruction and guiding others progress on the work assigned, focusing on the most suitable type of help people need in order to be successful. Youll learn how to evaluate results of the finished work and to provide focused feedback that helps sustain performance in the future.
You will assess your own personal coaching style and learn how to leverage that style. You will acquire skills to effectively deal with the typical and very challenging realities faced by coaches and managers in all types of organizations. You will also have opportunities to assess and discuss your own real-life coaching issues in a practical, highly engaging and thought-provoking environment. You will learn a structured approach for improving your performance and of those who work with you.
You'll learn how to:
1. Why Coach?
2. Coaching and Mentoring Model
3. Preparing to Coach
5. Job and Career Coaching
The per student registration fee for this seminar is $2,195. Receive 10% off standard price by registering two or more individuals. You must sign up for the course at the same time and pay in advance. This offer cannot be combined with any other discount or promotion.
Class begins at 8:30 a.m. and ends at 5:30 p.m. Please arrive at 8:00 a.m. on the first day to sign in. Business casual attire is appropriate.
Register securely online with confidence or please call (708) 246-0320.
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund. Cancellations within fourteen days of the seminar start date will be subject to an administrative fee of $400.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to change. Errors and omissions in pricing are not accepted.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1997-2012 Resource
Center for Customer Service Professionals LLC. All rights reserved.
Last modified March 29, 2012