Telecom Technology and Convergence Essentials No longer offered. Contents of this page are for reference only.

This updated version of the training course includes new content to reflect the changing technology in today's telecom environments.

Overview

This telecom training course defines voice, data and wireless network technologies, service provider variations on technology deployment, and an in-depth discussion about determining which technologies are best for your environment. The evolution of voice, data, wireless and convergence technologies continues to gain momentum. The catalyst for many technology advancements is better, faster, and more cost effective solutions for everyday communications challenges. Multiprotocol Label Switching (MPLS), Virtual Private Networks (VPN), and Voice over IP (VoIP) are each examples of technologies that provide users the benefits of speed, convenience, and accessibility. These are just a few of the technologies that may lead to financial gains for your organization.

The application of telecommunication technology in every environment is unique. Understanding the technology, as well as its deployment on a provider-by-provider basis, can make the difference between adequate voice, data and wireless networks, and optimal networks.

The training session contributes foundational building blocks to a proven methodology that will enable you to effectively manage your telecommunications infrastructure and technology.

By participating in this training seminar, you'll learn:

• Voice network technologies and applications in business terms
• Wide area network technologies and applications in business terms
• Wireless technologies and applications in business terms
• Voice, data and wireless convergence technologies
• Emerging technology essentials
• Best practices for voice, data and wireless technologies selection
• Building a technology business case
• Calculating a return on investment for your technology project
• Technology implementation project management techniques

How You and Your Company Will Benefit

Application of the knowledge presented in this workshop will enable you to:

• Recommend voice and data technologies appropriate for your organization's business goals
• Select technologies that increase productivity and produce financial benefits for your organization
• Perform benefits analysis for new technology deployments
• Develop new technology ROI analysis reports

These core skills will enable you to improve the efficiency and reduce the overall cost of your company's telecommunications technology infrastructure.

Who Should Attend

Telecom Managers, IT/IS Managers, Telecom Analysts, and Telecom Specialists will all benefit from this workshop. You should attend this workshop if you wish to expand your knowledge of voice and data technologies or if you are responsible for:

• Technology planning
• Infrastructure needs assessment
• Network design
• Return on investment analysis
• Managing a telecom budget
• Managing telecom resources

Course Outline

Transmission Modes

• Analog
  • What is Analog?
  • Applications
• Digital
  • What is Digital?
  • Applications
• Analog vs. Digital Transmission
  • Benefits of Each
  • Limitations of Each

OSI Reference Model

• OSI Model Definition
• Model Hierarchy
  • Application to Voice Communications
  • Application to Data Communications

Transport Facility Types

• 2-Wire Twisted Pair Copper
  • Applications
• 4-Wire Copper
  • Applications
• Fiber Optics
  • Applications
• Wireless
  • Applications

Voice Network Connection Types

• Public Switched Telephone Network (PSTN)
  • Applications
• Restricted Switched Telephone Network
  • Applications
• Automatic Ring Down (ARD)
  • Applications

Data Network Connection Types

• Point-to-Point Leased Lines
  • Analog
  • Digital
• Packet Switched Data
  • Digital

Voice Technology Essentials

• Trunks & Trunk Groups
  • POTS/Business Lines
  • T-1
• Feature by Configuration
  • Direct Inward Dial (DID)
  • Direct Outward Dial (DOD)
  • Caller ID (ANI)
  • Voice Mail
  • 3-Way Calling
  • Other Features
• CENTREX
  • What is CENTREX?
  • Applications
• Wireless
  • Radio Frequency Transmission Algorithms (CDMA/TDMA/GSM)

Data Technology Essentials

• Private Line Trunks
  • T-Carrier
• Public Networks
  • xDSL/DSLAM
  • X.25
  • Frame Relay
  • ATM
  • Internet
• Data Network Feature Sets
  • Fixed Connections
  • Dynamic Connections
• Wireless
  • Wi-Fi (802.11x)
  • Paging
  • E-Mail (Blackberry)

Voice Technology Applications

• NANPA Dialing
  • Station/Private Network
  • 7-Digit
  • 10-Digit
  • International
• Toll Free Service
  • Routing
• Feature Calling
  • Teleconference
  • Follow-Me Call Routing
• Calling Card
  • On-Network
  • Off-Network

Data Technology Applications

• Private Mainframe/Server Connectivity
  • Database Access
  • File Download
  • Order Entry
  • E-Mail Communications
• Public Server Connectivity
  • Web Site Access
  • E-Mail Communications
• Point of Sale Transactions
  • Money Transfer

Network Technology Hardware Essentials

• Modems
  • Data Transmission
  • Facsimile
  • DSU/CSUs
• Multiplexers
  • Voice
  • Data
• Data Routers
  • IP
  • Other Protocols
• Wireless
  • Wi-Fi
  • Wireless Internet (CDMA)
• Voice Switches
  • Key System
  • PBX

Technology Convergence

• Defined
• Examples of Convergence Technology
  • Integrated Services Digital Network (ISDN)
  • Digital Subscriber Line (xDSL)
  • Computer-Telephony Integration (CTI)
  • Voice over IP (VoIP)
  • Wireless Fidelity (Wi-Fi)
• Reasons for Convergence
  • Business Objectives
  • Technology Objectives

Technology Convergence Essentials

• ISDN
  • Defined
  • Transport Facility Variations
  • Applications
• xDSL
  • Defined
  • Types of xDSL
  • Applications
• Computer Telephony Integration (CTI)
  • Defined
  • Applications
• VoIP
  • Defined
  • Implementation Configurations
  • Applications
• Wi-Fi
  • Defined
  • Applications

Convergence Hardware Essentials

• Types of Equipment
  • ISDN
  • xDSL
  • CTI
  • VoIP
  • Wi-Fi
• Selecting Hardware
  • Standards Considerations
  • Technology Evolution Considerations

Voice & Data Network Design

• Primary Access
  • Capacity
  • Flexibility
• Redundancy
  • Availability
  • Needs Assessment

Investing in Technology

• Selecting Technology
  • Technical Due Diligence
  • Financial Due Diligence
• Building a Business Case
  • Technology Benefits
  • Return on Investment
• Sourcing Technology Solutions
  • Identifying Service Providers
  • RFPs

Take Home CD-Based Toolkit

Each workshop attendee receives a course workbook specifically designed for the session. The workbook contains discussion samples and project templates for use during the workshop.  A workshop toolkit is included, containing valuable resources for managing your telecommunications environment. It is designed to enhance the principles and methodology learned during the workshop. The Voice & Data Network Technology Concepts Toolkit includes:

• Technology Planning Process Flow Diagram - This flow diagram outlines the overall methodology and process steps integral to defining the technology requirements for your voice, data, and wireless networks.
• Technology Planning Template - This template supports technology planning and documentation for network design and technology selection projects.
• Request for Proposal Template - This template defines the primary components of an RFP and offers suggestions for managing your next new technology selection project.
• Financial Assessment/ROI Assessment Toll - Justifying a return on investment is a major step in the technology selection process. This tool will assist you in developing accurate ROIs that reflect your organization's specific situation.
• Telecom Management Resource Tool Index - A collection of quick reference links to the most valuable Internet resources available to support telecom management.

Registration Fees
The per student registration fee for this seminar is $1,995, and includes the seminar, course materials, and a CD-based toolkit.
Why not bring your associates? Register three or more attendees from your company for the same seminar and receive 15% off!
Class begins at 8:30 AM and ends at 5:00 PM. Please arrive at 8:15 AM.

To register, click on the "Book Now" button or please call (708) 246-0320

Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive course credit toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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