Virtual Support Professional Training and Certification  
1-day instructor-led, virtual classroom course, $499
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The Certified Virtual Support Professional on-line training course is our exclusive preparatory program for remote service and support agents, analysts, and service professionals.  The course imparts best practices for servicing customers from remote locations.  Topics covered include the role of the virtual support professional, communication channels, use of remote communication technologies, team dynamics, self-management, and how to stay motivated and feel like a part of the team.

Participants in this training seminar will learn:

  • The history of remote agent support and the virtual support industry

  • Roles and responsibilities of a virtual support professional

  • Best practice communication skills for the virtual support

  • Customer interaction management for the virtual support professional

  • Virtual office and workstation requirements

  • The role of technology in your success as a remote team member

  • How to manage yourself and how to stay motivated

  • Establishing performance metrics and reporting your success

  • Managing conflict and communicating challenges

  • Human Resources' role in your success

  • Building a virtual team

Registration Fees and What's Included

The per student registration fee for this seminar is $249 and includes online course, course materials, and certificate of completion.

To register, follow the "Book Now" link or please call (708) 246-0320

Seminar Schedule
Feb 24, 2012 8:00 AM-5:00 PM ET Virtual Classroom
Apr 13, 2012 8:00 AM-5:00 PM ET Virtual Classroom
June 22, 2012 8:00 AM-5:00 PM ET Virtual Classroom

Click here to learn about Click here to see the entire seminars calendar, dates & locations

Payment is due prior to the seminar.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of 300.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $300 toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

Seminar agenda subject to change.


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The Resource Center for Customer Service Professionals LLC
Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified February 8, 2012