VoIP Training Course - Deploying VoIP and Best Practice in the Enterprise

VoIP II: Deploying VoIP and Best Practice in the Enterprise
2-day training seminar, $1,795

Overview

This two day VoIP training course is ideal for telecom managers and network designers who wish to:

Lean about the best practices for successful VOIP/IPT deployment
Gain knowledge of the requirements for a converged voice and data network.
Learn how the TCP/IP protocols and routers operate in a converged environment.
Plan the procurement of an IP Telephony solution.
Learn how to evaluate the range of IP PBX products.
Compare IP PBX and IP phone products, services, and recent developments from companies such as Cisco, Nortel, 3Com, Avaya, Siemens, Alcatel and NEC.
Learn how to reorganize for a converged IT staff and the new job descriptions
Assess the LAN and closet requirements for VoIP.
Learn how to manage WAN bandwidth, performance and MPLS services
Understand how to measure voice quality
Evaluate IP-PBX and IP phone security and the new threats behind the firewall.
Examine real troubleshooting performance issues.
Analyze the failures and problems that will arise in an IP Telephony operation.

Attendees can also take this training course back to back with:

Voice Over IP and IP Telephony

Who should attend:
This training seminar is ideal for VoIP implementors and operators, telecommunications managers, IP network designers, voice administrators, Internet administrators, investment bankers, Intranet managers and administrators, network designers, carrier, ISP, and vendor personnel.

Agenda

VOIP/IPT Review

Defining VoIP and IPT
VoIP Transmission
The IP PBX
IP Phones and Softphones
Signaling Standards (H.323, SIP, MGCP)
Voice Compression Standards (G.7XX series)

TCP/IP Networks and Protocols

Internet protocols (IP/ICMP)
Transport protocols (TCP/UDP)
Application support (FTP, SMTP, Telnet, HTTP)
Application Program Interfaces (TAPI, TSAPI, CSTA)
Network management (SNMP, RMON, MIB)

VOIP Through Routers and MPLS

Functions and operation
Protocol support (RIP, OSPF, EIGRP)
Performance issues
MPLS technology
MPLS service and QoS

Signaling Protocol Operation

Session Initiation Protocol (SIP)
Session Description Protocol (SDP)
H.323
MGCP
MEGACO/H.248

Pre-Procurement Planning

When and how much VoIP
Benefits expected
Impact on the users and IT staff
Emerging applications
Service Oriented Architecture (SOA)
Unified Communications (UC)
Changes in the MDF and IDF
Phasing in VoIP products
Calculating the Total Cost of Ownership (TCO)
Predicting the Return On Investment (ROI)

Evaluating VoIP/IPT Products

Hardware issues
Software considerations
Standard vs. proprietary designs
Legacy integration
VOIP network management
Product acceptance testing
RFP Development

The VOIP/IPT Products

The State of the Market - 2007
Vendor architectures
Legacy vendor IP PBX designs
Data vendor IP PBX designs
IP phones and softphones
Product comparisons for 2006
Independent product evaluations

Software Management: Patching and Version Control

Legacy TDM vs. IP software
Releases and Version
Patching management
Tools for patching
The software TCO

Organizing and Managing VOIP/IPT

IT Organizations
Convergence Issues
Staff Skills and Certification
Expanded IT Responsibilities
New Job Descriptions
Organizational best practices

Preparing the LAN and Closets

LAN site survey
Closet design
LAN switch upgrades for QoS and security
Cabling changes
Power over Ethernet (PoE), 802.3 af/at
Power and air conditioning requirements
Implementation best practices

Assessing the WAN

What to measure
Data network traffic
Capacity and bandwidth availability
Network assessment tools
Vendor assessment services
Design best practices

Managing Bandwidth, MPLS and Performance

Predicting bandwidth consumption
Call Admission Control (CAC)
MPLS bandwidth prediction
MPLS limitations
Improving performance (delay, jitter, packet loss)
QoS techniques (DiffServ, MPLS, RSVP...)
Network management system changes
Performance best practices

Security: In Front and Behind the Firewall

Security Considerations
VoIP as an application
Internal Network Vulnerabilities
Securing the Phone
Securing the Call Server
Where are the Firewalls?
Common Vulnerabilities and Exposures (CVE)
Website resources
Security best practices

Measuring Voice and Call Quality

How voice quality is influenced by IP network operation
Voice quality challenges
Voice conversation quality
Network impairments
IETF standards
ITU standards

Troubleshooting Performance Problems

Measuring Data Network Performance
RTCP and RTCP XR Standards
E-Model Standard
Performing a Network Assessment
Tools for Assessing Network Performance
Performance management tools
Best Practices

Fault Management and Troubleshooting

Data Network Problems
DHCP, DNS and NAT Problems
Firewall and Security/Attack Issues
Call Servers and Signaling
Gateways (voice and signaling)
IP Phones (voice and signaling)
Softphones (voice, signaling and applications)
Software and Configurations
Problem Scenarios and solutions
Tools for Troubleshooting
Best Practices

Glossary

References

Web Sites

Article Reprints

Registration Fees
The per student registration fee for this seminar is $1,795, and includes the seminar, course materials, and morning and afternoon refreshments. Also available for onsite presentation. Class begins at 9:00 AM and ends at 5:00 PM each day.

Seminar Schedule

Apr 20-21, '11 Chicago, IL Hyatt Lodge ()

May 25-26, '11 Atlanta, GA Grand Hyatt ()

July 27-28, '11 Greenville, SC Westin Pointsett ()

Aug 17-18, '11 Dallas, TX The Adolphus ()

Sept 21-22, '11 Washington, DC Henley Park Hotel ()

Oct 12-13, '11 Austin, TX Westin Domain ()

* This class follows:

Voice Over IP (VoIP) and IP Telephony

Click here to learn about , dates & locations

Payment is due prior to the conference. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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