The Leading Industry Alliance

RCCSP, celebrating three decades of service to the contact center and IT support communities, provides access to a comprehensive network of call center, help desk, and outsourcing training and certification . The RCCSP Professional Education Alliance brings together the world' leading training companies from the United States, all with long-standing and deserved reputations for quality content, senior facilitators, and outstanding customer service, through a single point of contact.

Over Forty of the World's Biggest and Best Training Providers -- and Growing

RCCSP Professional Education Alliance members include highly respected names in the service and support training world.  Certification bodies and numerous affiliate member consulting firms and associations are also part of the RCCSP Professional Education Alliance. Nation-wide assessment and certification programs for the contact center industry's portfolio of professional designations are managed exclusively through the RCCSP Professional Education Alliance and its members.

Sharing a Vision

RCCSP Professional Education Alliance members have mutual goals:

• Make the best of the USA's contact center and IT support training programs, standards, and certifications available globally.
• Promote worldwide job creation in the customer support, call center, service management, telecom, and business process outsourcing industries.
• Offer a comprehensive operational curriculum that combines the specialized offerings of the industries recognized authorities and thought leaders.
• Collaborate within an alliance of companies that recognizes, acknowledges, and respects the strengths and specializations of each contributing organization..
• Deliver greater savings and benefits to seekers of advanced education and candidates for professional certification.

A World of Differences for Our Customers

The RCCSP Professional Education Alliance offers exceptional benefits to enterprise organizations and contact center industry professionals that provide world-class customer service, such as:

• Comprehensive coverage: An incomparable array of customer support operational courses, assessment frameworks, professional credentials and delivery methods.
• Better value: Innovative and flexible multi-vendor mix-and-match volume discount programs.
• Industry recognition: Classroom and online facilitated educational events as well as full-length certification programs that include the required practicum, assessment sessions, competency evaluation and testing for every major contact center professional industry certification designation
• Ease of scheduling: Priority scheduling for onsite and in-city instructor-led courses; with the ability to transfer or reschedule attendees to alternate Alliance member training courses penalty-free.
• Simplicity: One business contact, one customer support number, one invoice, membership and group discounts of all Alliance members honored, and the ability to apply training credits and RCCSP discounts toward any Alliance member training product or service.
• Greater support: RCCSP Alliance customer receive the guaranteed highest level of service from Alliance member companies.

RCCSP -- An Alliance of Industry Leaders Sharing a Vision: Exceptional Education for the Contact Center Industry