This brand new IT management training course presents skill sets that every successful manager must possess. To excel in a world of increased globalization, outsourcing and off-shoring, IT managers must increase their business acumen and sharpen their focus on contributions that will distinguish them from others. It is critical in today's business world of fierce competition and cost cutting to continuously improve upon your skills to meet your company's needs and market demands. The importance of IT within the business is unquestioned but equally important are the IT manager's non-technical business skills. An investment in developing financial, communication, and leadership expertise will better position you for critical roles as the organization becomes more successful and the scope of information technology management evolves under ever changing IT environment.
IT managers are often stereotyped as the "keeper of the infrastructure and applications." Acquiring new skills will change this image to reflect the maturity of the IT organization as a "valued business contributor." The demand for popular frameworks like ITIL, COBIT, CMMI and Six Sigma are valuable in positioning IT organizations to make a bigger and broader impact on business operations. CIOs are receiving pressure from senior leaders to incorporate specific business methodologies into planning, organizing and operating IT departments. Providing IT services that add business value requires retooling and retraining on areas that are most beneficial to the individual, organization and the business. Performance alone is not enough - it's equally important that you communicate regularly and effectively! Your communication style must be adaptive to ensure the right messages are getting through to the right audience. Communicate to gain visibility, demonstrate your value, and engage them in your success.
This two day training course covers the essentials that IT managers need to operate their organization more like a business. In addition, the course curriculum includes business, financial competencies and developing communication strategies that show cost-effective stewardship to business stakeholders. Real-life examples, best practices and group work sessions are used to reinforce the curriculum and to emphasize how important the IT maturation journey is toward business respect and credibility.
Who Would Benefit
Financial Essentials For IT Managers
IT Planning Simulation
Registration Fee and What's
Class begins at 8:30 AM and ends at 5:00 PM each day. Dress is business casual.
To register for this training seminar, use the "Book Now" button or please call (708) 246-0320
Payment is due prior to the seminar.
Cancellation Policy. Due to the preparations required for this seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to forty-five days in advance of the seminar start date for a full refund, less administrative fees of $400. There will be no refunds or credits for cancellations made within forty-five days of the seminar or for non-attendance. Please be sure you can attend before registering.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to change.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2006-2007 Resource Center
for Customer Service Professionals LLC. All rights reserved.
Last modified August 13, 2007