Call Center Training Course Calendar
Virtual, Classroom, and Private On-Site Contact Center Certification Training

In-Person Classroom Courses

FL, Orlando

• Feb 23-24, 2026, Comprehensive Call Center Metrics
• Feb 23-27, 2026, Call Center Manager Training and Certification

IL, Chicago

• Mar 23-24, 2026, Comprehensive Call Center Metrics
• Mar 23-27, 2026, Call Center Manager Training and Certification
• Apr 20-21, 2026, Comprehensive Call Center Metrics
• Apr 20-24, 2026, Call Center Manager Training and Certification

Virtual Instructor-Led Training

• Dec 1-4, Dec 8-11, 2025, IT Field Service Manager Training and Certification
• Jan 13-16, 2026, Comprehensive Call Center Metrics
• Jan 13-16, Jan 20-23, 2026, Call Center Manager Training and Certification
• Feb 2-6, 2026, Contact Center Supervisor Training and Certification
• May 19-22, 2026, Comprehensive Call Center Metrics
• May 19-22, May 26-29, 2026, Call Center Manager Training and Certification

Private Training Courses, Onsite or Virtual

• Contact Center Foundations
• Contact Center Agent Certification
• Call Center Supervisor Leadership Training and Certification
• Call Center Executive Management Boot Camp
• Certified Quality Management Professional
• Call Center Manager Training and Certification
• Call Center Management Accelerated Certification Boot Camp
• Contact Center Director Certification
• Fundamentals of Call Center Workforce Management
• Workforce Management Professional Certification Boot Camp
• Comprehensive Call Center Metrics
• Optimizing IVR and Speech Recognition
• Designing Six Sigma Contact Centers Customized Workshop
• Managing Difficult Callers and Affecting Real-Time Customer Recovery
• Contact Center Collections Professional